Bose SoundLink Colour Owner's Manual - Page 20
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Troubleshooting
Problem
What to do
Speaker does not
• Make sure both ends of the power supply cable are firmly
turn on
(while operating on
• Make sure the power supply is connected to a live AC (mains)
AC power)
• Make sure you are using the power supply that shipped with your
Speaker does not
• Battery may be in protection mode or may need to be charged.
turn on
(while operating on
battery power)
Speaker does not
• On your mobile device, turn off Bluetooth and turn it back on. Then
connect with
mobile device
• Delete Bose Colour SoundLink from the Bluetooth list on your
• Move the mobile device closer to the speaker and away from any
• Try pairing another mobile device.
• Clear the speaker's memory:
• Make sure the speaker power is on.
No sound from a
• Make sure the volume is turned up on the speaker and on your
Bluetooth device
• Press
• Move the mobile device closer to the speaker and away from any
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure the other
• If two mobile devices are actively connected, make sure both
• Move the mobile device closer to the speaker, and away from any
Poor sound quality
from a Bluetooth
device
• Try using a different music app.
• Try pairing another mobile device.
• If two mobile devices are actively connected, make sure both
• Pause or quit the music app on the other device.
Audio plays from
the wrong
• Start music on the intended device.
Bluetooth device
(when two devices
are actively con-
nected)
connected.
outlet.
speaker.
Connect to a working AC outlet to restore the battery to
operational mode.
try pairing again.
mobile device. Then try pairing again.
interference or obstructions.
Press and hold
for ten seconds until you hear, "Bluetooth
device list cleared". Delete Bose Colour SoundLink from your
mobile device's Bluetooth list. Then try pairing again.
mobile device (and music app).
to hear the name of the currently connected device.
interference or obstructions.
device has been paused first.
devices are within range of the speaker (30 ft. or 10 m).
interference.
devices are within range of the speaker (30 ft. or 10 m) or
disconnect the second device.
Care and Maintenance
English - 15