Bose 109L Manual - Page 32

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If you experience problems with the earbuds:

• Power on the earbuds (see page 16).

• Charge the batteries (see page 21).

• Check the state of the status lights (see page 23).

• Make sure your mobile device supports Bluetooth connections.

• Download the Bose Music app and run available software updates.

• Increase the volume on your mobile device, and/or your audio/streaming app.

• Connect another mobile device (see page 25).

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact

Bose customer service.

Visit: worldwide.Bose.com/Contact

PROBLEM

Earbuds don't power on

Earbuds don't connect

with mobile device

TR OUBL ES H O OTI N G

WHAT TO DO

If powering on for the first time, make sure you press the

button on the left earbud and then the right earbud.

Charge the earbuds (see page 21).

If the earbuds have been exposed to high or low

temperatures, let the earbuds return to room temperature.

On your device:

• Turn the Bluetooth feature off and then on.

• Delete the earbuds from the Bluetooth list on your device.

Connect again (see page 25).

Clear the earbuds device list (see page 27). Connect again

(see page 25).

Move your device closer to the earbuds and away from any

interference or obstructions.

Connect another mobile device (see page 25).

To see how-to videos, visit:

worldwide.Bose.com/Support/SportOpenEarbuds

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