Bose Earbuds 500 Owner's Manual - Page 39

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If you experience problems with the earbuds, try these solutions first:

• Power on the earbuds (see page 18).

• Check the earbud status lights (see page 33).

• Charge the earbuds (see page 29).

• Charge the charging case (see page 31).

• Make sure your mobile device supports Bluetooth connections (see page 35).

• Download the Bose Music app and run available software updates (see page 12).

• Move your mobile device closer to the earbuds (30 ft. or 9 m) and away from any

interference or obstructions.

• Increase the volume on the earbuds, mobile device, and music app.

• Connect another mobile device (see page 35).

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. If you are unable to resolve your issue, contact

Bose customer service.

Visit: worldwide.Bose.com/contact

PROBLEM

Earbuds don't power on

Earbuds don't connect with

mobile device

Earbuds don't respond

during app setup

TR OUBL ES H O OTI N G

WHAT TO DO

Make sure the earbuds are not in standby mode. To wake the

earbuds, insert the earbuds in your ears.

Place both earbuds in the charging case until they

magnetically snap into place, and the earbud status lights

glow solid white (see page 33). Remove the earbuds.

On your device:

• Turn the Bluetooth feature off and then on.

• Delete the earbuds from the Bluetooth list on your device.

Connect again (see page 34).

Place both earbuds in the charging case until they

magnetically snap into place, and the status lights glow solid

white (see page 33). Remove the earbuds.

Visit: worldwide.Bose.com/Support/EB500 to see

how-to videos.

Clear the earbud device list (see page 35). Connect again

(see page 34).

Make sure you are using the Bose Music app for setup

(see page 12).

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