Bose SoundTrue Owner's Manual - Page 10

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Bose SoundTrue Owner's Manual
Using the headphones

Troubleshooting

If you experience any trouble using your headphones, try the following
troubleshooting instructions. If you still need help, contact Bose Customer Service.
Problem
No audio or audio in one earcup
only
Distorted bass
Mis-shaped cushion
Microphone is not picking up sound
Phone not responding to button
presses
iPhone, iPod, or iPad not
responding to remote

Cleaning the headphones

The headphones do not require scheduled cleaning. Should cleaning be necessary,
simply wipe the outside surfaces with a soft cloth. Be sure the earcup ports are
kept clear, and that no moisture is allowed to get inside the earcup.

Replacement parts and accessories

Accessories or replacement parts can be ordered through Bose Customer Service
at http://global.Bose.com
10 - English
What to do
• Make sure both ends of the audio cable
are firmly connected.
• Try another audio device.
• Make sure both ear cushions are firmly
secured.
• The high-density earcup foam will
regain its shape after a few minutes in a
neutral position.
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• Make sure the microphone is not being
blocked or covered.
The microphone is located on the back of
the Answer/End button. (You may notice
the small opening for the microphone.)
• Make sure that the headphone plug is
securely connected to the headphone
jack.
• For multi-press functions: Vary speed of
presses.
• Full controls may not be available for
some iPhone, iPod, and iPad models .