Bose SoundTrue Owner's Manual - Page 11

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Troubleshooting

If you experience any trouble using your headphones, try the following

troubleshooting instructions.

Problem

No audio/intermittent

Excessive bass

Microphone is not picking up

sound

Phone not responding to remote

(button) presses

Device not responding to

remote

Ear tips falling off

Lost ear tip

Sound is muffled from earpiece

Using the headphones

What to do

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Try another audio device.

• Turn off any audio enhancement features on

the audio source.

• Make sure you are using a compatible

device. Refer to the list of compatible

devices on page 6.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Make sure the microphone opening on

the back of the Answer/End button is not

blocked.

• Try another phone call.

• Try another compatible device.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• For multi-press functions: Vary speed

of presses.

• Full controls may not be available for some

models.

• Try another compatible device.

• Securely attach the ear tips to the earpiece

and nozzle hook.

• Contact Bose

• Clear any debris or wax build-up from the

ear tips and headphones nozzles.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Try another compatible device.

for replacement tips.

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