Bose SPORT EARBUDS Manual - Page 37
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SYMPTOM
Earbuds don't connect with
mobile device
Earbuds don't respond
during app setup
Bose Music app can't
find earbuds
Bose Music app doesn't
work on mobile device
Intermittent Bluetooth
connection
TR OUBL ES H O OTI N G
SOLUTION
On your device:
• Turn the Bluetooth feature off and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 14).
Place both earbuds in the charging case until they
magnetically snap into place, and the status lights display
charge status (see page 29). Close and re-open the case.
Connect again (see page 14).
Make sure you're wearing the right earbud.
Make sure the right earbud is within range (30 ft or 9 m) of
the charging case and the case is open.
Clear the earbud device list (see page 33). Connect again
(see page 14).
Visit: worldwide.Bose.com/Support/SportEarbuds to see
how-to videos.
Reboot the earbuds and charging case (see page 41).
Make sure you're using the Bose Music app for setup
(see page 14).
Make sure Bluetooth feature is on in your mobile device
Settings menu.
While wearing the earbuds, press and hold the Bluetooth
button l in the charging case until you hear
"Ready to connect."
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
Remove the earbuds.
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements.
For more information, refer to the app store on your
mobile device.
Uninstall the Bose Music app on your mobile device. Reinstall
the app (see page 14).
Clear the earbud device list (see page 33). Connect again
(see page 14).
Move your mobile device closer to the right earbud.
Reboot the earbuds and charging case (see page 41).
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