Bose CineMAte 520 User Manual - Page 30

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Troubleshooting

Problem

What to do

No power

• Secure the Acoustimass

• Reconnect the Acoustimass module's and console's power cords ﬁrmly

into an AC (mains) outlet.

• Use the remote control to power on the system.

• Factory reset the system (see page 31).

No sound

• Unmute the system.

• Increase the volume.

• Plug the Acoustimass module and console into a live AC (mains) outlet.

• Insert the HDMI cable into a connector on your TV labeled ARC or Audio

Return Channel. If your TV does not have an HDMI ARC connector, use a

secondary audio cable in addition to the HDMI cable (see page 15).

• If using a secondary audio cable, insert the cable into a connector on your

TV labeled Output or OUT, not Input or IN.

• Secure all cable connections on the speakers, TV and connected sources.

• If your source is connected to your TV, select the correct TV input

(see page 24).

• Disconnect headphones when not in use.

• If connecting your source through the

using the System menu (see page 26).

• If you are connecting headphones to the

Headphones using the System menu (see page 26).

• If you see the error message Cannot ﬁnd Acoustimass, pair the

Acoustimass module with the console (see page 30).

• Factory reset the system (see page 31).

Sound is

• Insert the HDMI cable into a connector on your TV labeled ARC or

coming from

Audio Return Channel (if available).

your TV

• Turn off your TV speakers (refer to your TV owner's guide).

speakers

• Decrease your TV volume to its lowest setting.

Remote

• Match the + and – symbols on the batteries with the + and – markings

control is

inside the compartment (see page 17).

inconsistent

• Replace the battery (see page 17).

or does not

• Press the volume button on the remote control and see if the correct

work

source button ﬂashes.

• If using CEC:

- Point the remote control at the console.

- Program the remote to control your source (see page 23).

• If you have programmed the remote to control your source:

- Point the remote control at the appropriate source.

- Ensure you have entered the correct code for your source's brand.

- Program the remote with another code (see page 23).

Care and Maintenance

module's and console's power cords.

connector, enable Audio in

connector, enable

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