Bose SoundTouch 30 series II Owner's Manual - Page 14

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Bose SoundTouch 30 series II Owner's Manual

Reference

Troubleshooting

Problem
No sound
Center or surround
speaker does not
work
Center speaker
intermittently shuts
down
Sound is distorted

Customer service

14
What to do
• Check the volume control.
• Make sure the receiver (or amplifier) is plugged in and
turned on.
• Check all connections (see page 10).
• Make sure the receiver is not on Mute.
• Make sure headphones are not connected to the receiver.
• Make sure your receiver has amplified center and surround
channels.
• Be sure your receiver is set properly (see page 12 and
page 13).
• Check the audio source material to be sure it is encoded
for surround sound.
• Check the speaker connections. (see page 10).
• If your surround sound receiver is Pro-Logic, be sure an
RCA stereo cable connects the receiver to a stereo sound
source (TV, VCR, laserdisc, or DSS player).
• If the receiver is connected directly to a stereo television,
make sure that all other program sources (VCR, laserdisc,
or DSS player) are connected to the TV using RCA stereo
cable as well.
• If your surround sound receiver is Dolby Digital, be sure
the sound source (DSS, laserdisc, or DVD player) is con-
nected directly to your receiver as described in your
receiver owner's guide.
• Reduce the volume until that speaker returns to normal
play. Automatic electronic protection circuitry may have
engaged to prevent an overload.
• Check the power rating of your receiver (see "Compatibil-
ity" on page 15).
• Make sure your receiver is set for NORMAL surround
sound mode.
• Check the speaker cord for damage.
• Reduce the output level from your TV or other components
connected to the receiver.
To arrange for service, contact your authorized Bose
contact Bose directly.
October 26, 2001
®
dealer, or
AM257528_01_V.pdf