Bose SoundLink Wireless Music System Owner's Manual - Page 13

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Bose SoundLink Wireless Music System Owner's Manual

Troubleshooting

Problem

System cannot

connect to my

network

System audio is

dropping out

No sound

The Wi-Fi indicator

is flashing red

Contacting Customer Service

For questions about the SoundLink

To contact Bose directly, see the contact list on the Quick Start Guide.

What to do

• Make sure your network password is correct.

• Move the system closer to the wireless router.

• Stop any other audio or video streaming.

• Close the setup application, disconnect the system from your com-

puter and AC power, and start the setup again. Refer to "Getting

Started" on page 7.

• If you continue to experience Wi-Fi

Bose customer service.

• Point the system in a different direction, or move it a few feet to a

new location.

• Move the system away from possible sources of interference,

such as microwaves and cordless phones.

• Move the system closer to the wireless router.

• Stop any other audio or video streaming.

• Make sure system has power (AC or optional battery).

• Make sure the system has a Wi-Fi connection.

• Make sure the system and the AirPlay compatible device are con-

nected to the same network.

• Make sure your AirPlay compatible device is playing and the volume

is turned up.

• Make sure the system is not muted.

• Increase the system volume.

• Remove power (AC or optional battery) for one minute and then

reapply it.

• If using the optional battery, make sure it is adequately charged.

• Perform a factory reset (page 22).

• System error. Contact Bose customer service.

Air system, contact your local Bose

ARE AND

connection problems, contact

AINTENANCE

dealer.

English – 13