Bose SOUND LINK Quick Start Manual - Page 13
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PROBLEM
Bose USB Link is not listed as a
speaker in my meeting app.
Adjusting the volume on my com-
puter has no effect on the volume of
the Bose USB Link.
The status light on the Bose USB
Link is solid blue, purple, or red, but
my headphones are not connected.
TR OUBL ES H O OTI N G
WHAT TO DO
Wait approximately 30 seconds for your computer to
register the USB Link as a microphone, speaker, and
camera device.
If this still does not work, try the following solutions:
• Try connecting the USB Link to a different USB
port on your computer.
• Make sure the USB Link is connected securely to
the USB port.
Your computer may not have the USB Link selected
as the default audio playback device (even if your
meeting app is working properly with the USB Link).
• Windows: Click the speaker icon in the system tray
(in the taskbar) and select Bose USB Link as the
playback device.
• macOS: Click the Apple icon in the upper-left
corner of the screen, and select System Preferenc-
es, click Sound, and then click Output. Select Bose
USB Link in the list of devices.
Clear the device list on the USB Link (see page
10), and then try to connect your headphones
again (see page 10).
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