AirTight SS-300-AT-C-50 Quick Start Manual - Page 4

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Troubleshooting

After the SS-300-AT-C-50 AP/Sensor is powered ON and connected to Ethernet, if the status of

LED 1 (Power) remains

The following guidelines may help you to quickly diagnose and fix the problem.

LED Status

LED 1

LED 2

(Power)

Solid Orange

Solid Green

Solid Orange

Fast Blink

Solid Orange

Slow Blink

Any

Solid Orange

1 Make sure that the Ethernet cable is plugged into the correct port –

SS-300-AT-C-50 and the other end of the cable is plugged into an Ethernet jack or a port on

a switch that is turned ON.

2 If the SS-300-AT-C-50 AP/Sensor did not receive a valid IP address from the DHCP server, make

sure that a DHCP server is ON and available on the VLAN/subnet to which the AP/Sensor is

connected. If the AP/Sensor still fails to get a valid IP address, you can reboot it once to see if the

problem is resolved.

3 If you are using AirTight Cloud Services, make sure that Internet connectivity is available from

the VLAN/subnet to which the AP/Sensor is connected. Check if the required ports for AP/Sensor

and Server communication – UDP 3851, default HTTP (TCP port 80), and default HTTPS (TCP port

443) – are open on the Firewall. If you are using a Proxy, Web accelerator or URL content filtering,

make sure the settings allow communication between the AP/Sensor and Server.

4 This is a rare occurrence and usually indicates a failure of the Wi-Fi radio. Try rebooting the

AP/Sensor once to check if it functions normally.

After following the above guidelines, if you are unable to resolve the problem, contact the local

AirTight SE or 24/7 AirTight Technical Support

Tel: +1 (650) 641 0027 Email: [email protected]

The Global Leader in Wireless Security and Compliance Solutions

AirTight Networks, Inc. 339 N. Bernardo Avenue #200, Mountain View, CA 94043

T +1.877.424.7844 T 650.961.1111 F 650.961.1169 www.airtightnetworks.com [email protected]

are registered trademarks of AirTight Networks, Inc. All other trademarks mentioned herein are properties of their respective owners. Specifications

are subject to change without notice.

Solid Orange

, it indicates that the AP/Sensor is not able to function normally.

LED 3

(Power)

Green

Solid Orange

What does it mean?

No active Ethernet link

Did not receive a valid IP address via DHCP

Unable to connect to the AirTight Cloud or Server

Radio interface error

marked as LAN 1

on the