ADDER AdderLink X50 USB User Manual - Page 15

Browse online or download pdf User Manual for Extender ADDER AdderLink X50 USB. ADDER AdderLink X50 USB 18 pages.

Print Page

Further information

Getting assistance

If you are still experiencing problems after checking the information contained

within this guide, then we provide a number of other solutions:

• Online solutions and updates –

Check the Support section of the adder.com website for the latest solutions

and firmware updates.

• Adder Forum –

forum.adder.com

Use our forum to access FAQs and discussions.

• Technical support –

www.adder.com/contact-support-form

For technical support, use the contact form in the Support section of the

adder.com website - your regional office will then get in contact with you.

www.adder.com/support

Troubleshooting

Status indicators

The green and yellow indicators built into the link connectors on each module

provide useful feedback regarding the connection and power status:

During startup (of the local module)

• One very short yellow flash: no valid DDC information available from

a locally connected video monitor, no changes made to stored DDC

information.

• Single yellow flash: DDC information being read from a locally connected

video monitor, but no changes made to stored DDC information.

• Rapid yellow flash for 2 to 3 seconds, followed by single flash: New DDC

information being read and stored from a locally connected video monitor.

• Two yellow flashes - Checksum error prior to copying - no information will

be programmed.

• Three yellow flashes - Too much data to fit into the module - the module

can hold a maximum of two pages of DDC information.

• Rapid yellow flashing followed by four flashes - data was lost during copying

- the default data was substituted. Repeat the power on process.

• Rapid yellow flashing followed by five flashes - Checksum error during

copying - the default data was substituted. Repeat the power on process.

During operation (either module)

• Continual yellow: Valid CATx link to other module sensed.

• Continual green: Correct power input sensed.

• Green flashes: Power input too low for normal operation. In the case of the

local module, this may be because the USB connection is unable to provide

sufficient power. In these cases, an external power supply should be used

with the local module.

Important

Do not attach a USB hub to the X50 remote, nor plug the X50 local module into

another USB hub. To do so will reduce the maximum cable length over which

the system will extend USB; also, some USB hubs may not provide enough

power to operate the local unit.

Do not use USB cables that are longer than 3 metres to connect the local module

to the computer or to connect the remote module to the USB peripherals.