Dudley 50018 Installation And User Manual - Page 5

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Installation and User Guide

Manual Soaps and Hand Sanitiser Dispensers

Troubleshooting

Soap not dispensing:

Check the reservoir to ensure soap is available.

Clean the nozzle with a soft warm cloth (NEVER INSERT ANYTHING INTO THE NOZZLE).

Fill the reservoir with a small amount of warm water and depress the nozzle to try and clear

any soap build up.

Cover/Button won't depress:

Open the cover and check that there is no debris blocking operation.

Check to see if there is any damage which may be causing the fault.

Check to see if installation is correct, i.e the dispenser is not skewed.

Lost Key:

Spare keys can be purchased from our Customer Services Team call +44 (0) 1253 738311.

Correct Pump Guidance:

Different consumable formulations require different pumps

Always check that you are using the correct consumable for the pump in the dispenser.

• Foam soaps require a foam pump

• Liquid Soap and Gel Hand Sanitisers require a liquid / gel pump

• Liquid Hand Sanitisers (not gel) and toilet seat cleaners require a spray pump

If unsure please call our customer services team on +44 (0) 1253 738311 who can advise.

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