Dunster House MonkeyFort Wilderness 2 Installation Manual - Page 2

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Queries Procedure
Please retain all documentation with regards to your purchase.
In the unlikely event that you need to contact us, please do so in writing to:
Fax:
(01234) 224497
Post: Dunster House Ltd., Caxton Road, Elms Farm Industrial Estate, Bedford MK41 0LF, England.
Our Customer Service department is open 9 a.m. - 5 p.m. Monday to Friday and aim to respond within 2-3
hours of receipt, however, this may be longer during busy periods. Please include your Sales Order (SO)
number in any correspondence with Customer Services to enable them to locate your file.
The Nature of Wood
The wood provided for your garden building is soft wood which has been kiln dried and is pressure treated for
protection against rot and insect infestation. Wood is a natural product which may have knots, knot holes,
imperfections, cracks and warping.
Due to the inherent properties of wood we make no guarantees with regards to the above, nor will replace any
lengths of timber for any of the following reasons:
* Any timber that has been extra treated, painted or stained by the purchaser.
* Any timber that contains knots where they do not influence the structural stability of the product.
* Cosmetic appearances - colour variations e.g. caused by the structure or age of the timber.
* Timber that has shakes, cracks or gaps that do not influence the structural strength of the product.
* Any timber that has been covered or buried underground.
* Twisted timber that can be installed.
* Queries arising from a neglectful manner of construction be in foundational or erection of the product.
* Queries due to modifications by the owner causing timber to deform.
Any valid queries will be satisfied by the exchange or replacement of the defective parts only.