Cassida 3200 User Manual - Page 8

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Warranty service is not available in the following cases:

• Cleaning of the unit from dust and mud

• Absence of a warranty card or an incorrectly filed warranty card

• Operation or maintenance requirements detailed in the user manual are not met

• There is mechanical damage to the unit or the seal portions of the unit have been

opened or tampered with

• There are foreign objects or liquid inside of the unit.

Shipping:

The warranty does not cover shipping cast to or from Cassida Technical Service Center.

Before shipping the unit to the Cassida Technical Service Center the warranty card must

be filled out with model full name and number, serial number, cause for service, errors

occurred.

3.4 Contact information

Technical Support contact information:

tel: 042 739 328

www.cassida.me, www.cassidausa.com

When contacting Cassida Technical Support, please have the following:

• Product model – Located on the back side of your currency counter

• Serial number – Located on the back side of your currency counter

• Nature of the problem – What happens, and when did it happen? Did the machine

display an error message?

• Steps already taken to resolve the problem, and the results.

Office # 101,

Biyat Complex (Landmarks: Emirates Billiard Centre)

Hor Al Anz East, Behind Al Mamzar Centre

Dubai - United Arab Emirates

PO box 454867