Audiovance SP301 Faqs - Page 2

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1.6 How can I activate voice assistants?

Triple tap the Right or Left earbud to activate voice assistants when using both earbuds. When using a single

earbud, triple tap that earbud to activate.

1.7 Can I use the left or right earbud in solo way?

Yes, you can take one earbud out from the charging case to use it.

If you are using two earbuds, you can place either one of the earbuds back into the charging case and

continue to use another one on its own.

1.8 Unable to receive or hang up a call?

Twice tap either side of the earbuds to receive a call or hang up a call. Comparing to tap once or press

several seconds, it can reduce the problem of hanging up a call by accident.

1.9 Can I adjust sound volume via earbuds during listening music or calling?

Yes. When you listen to music, tap once on L/R earbud is for lower/higher volume. When you have a call,

long press 2s above on L/R earbud is for lower/higher volume.

1.10 Can I select previous/next song via earbuds?

Yes. When you listen to music, long press 2s above on L/R earbud is for previous/next song.

2. Bluetooth

2.1 How do I connect SP301 when I use it the first time?

Step 1: Please make sure you remove the protective film from the earbuds when you get it from Audiovance

or seller.

Step 2: Put the earbuds back into the charging case and close the lid to power on the earbuds.

Step 3: Open the lid of the charging case and the LEDs of earbuds will flash white in sequence. (No need to

take out your earbuds)

2.2 What should I do if any of the following problems occur? (1) Cannot pair or reconnect with my device.

(2) One side does not pair with the other side or my device. (3) No music plays after connecting with

my device. (4) Only one earbud has sound.

Remove the protective film covering the connectors of earbuds if you use them the 1

Place the earbuds in the charging case and close the lid for 10 seconds. Then take them out and try

pairing again. If that doesn't work, please try the following:

Reboot the Bluetooth device, such as a phone or computer. Forget all the pairing records on your device

and turn off Bluetooth.

Reset the earbuds as per the steps below (make sure your earbuds have enough battery.)

Please see 2.6 about how to do Reset.

Turn on the Bluetooth of your device and search for Audiovance SP301 and pair.

If there is a pop-up window to confirm pairing for "Audiovance SP301" please select "pair." If you

accidentally select "cancel" you need to refresh (turn off and turn on) the Bluetooth of your device and pair

the earbuds again.

2.3 What should I do if SP301 disconnects, the sound is choppy or has an audio drop issue?

Some environments (such as airports and subway station with crowded public, spaces nearby traffic lights

etc.) can interfere with your Bluetooth connection. To optimize your Bluetooth connection:

Ensure that your phone is on your hand.

Download videos and songs instead of streaming.

If you have an Android phone, temporarily disable unnecessary app traffic settings on your phone.

Or you can try:

time.