Cavalry EN-CAHDD2BU3C-ZB Instruction Manual - Page 8

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SUPPORT

HDD LED STATUS CODES

TROUBLE SHOOTING

I can't see my drive(s)! If you have followed all of the above steps, and your drive is operational, you should see it in your

disk management utility. If you can't, then check the dock using a known-working drive in the same slot. If that drive

appears when inserted into the same slot, the previous drive may be defective. If you don't have another drive, plug the

drive in question into your computer's motherboard. Look for it in your disk manager application. If you still can't find it

after this, you probably have a malfunctioning drive.

I can see my drive on my motherboard, but not in the dock. If this is the case, there may be a problem with the USB

port on your computer. Try connecting the dock to a different computer. If it shows up there, you probably have a bad port

on the original computer. If it doesn't you may have a faulty dock. In that case, please contact Customer Support by email

or phone in the Contact Us section.

I see the drive in my disk management application, but not on (My) Computer/Desktop. This is usually because the

drive was not initialized using the procedure described in Installation Steps. It may also mean that the drive is recognized

by your computer, but uses a different file system from another OS. You would then need to remove all the data from it

and then format it as described in Installation Steps. Windows users may need to go to Disk Management and right-click

the white box next to your drive # and select "Change Drive Letter or Path". This will allow you to access the drive under

Computer or My Computer.

I keep getting the "Device Can Perform Faster" message. This means that your computer does not support USB 3.0.

You will need to purchase an adapter card that allows you to use the USB 3.0 protocol. Our authorized parts retailer sells

an excellent card for just this purpose. Please contact us by email or phone, and we will direct you to the part you need.

My drive doesn't seem to fit. This is probably because you are using an obsolete IDE drive. Our authorized parts retailer

sells an enclosure made especially for IDE. Please contact us by email or phone, and we will direct you to the enclosure(s)

that supports IDE drives.

If my dock is Hot-Swappable, why do I need to power it down before removing the drives? Technically you don't.

But, if you remove a drive while it is being accessed by an application, or some unseen system process, you run a high risk

of damaging your drive and, at the very least, loosing data. This is why we recommend that you be in the habit of powering

off the drive. It's one more thing to do that may remind you to close any open applications first.

How do I create a drive that can be used on both Mac and Windows? You need to format a drive specifically with

the FAT32 file system. This can most easily be done on a Mac, in Disk Utility. Just select the drive you want to use. Then

select "Erase>MS Dos (Fat)> Erase..." Once created, this disk will be usable by both operating systems!

But I can see my Windows disk on my Mac (or vice versa)! Yes, you can often see a Windows disk on a Mac, or a Mac

disk on Windows. You may even be able to pull files off of it. But, you won't be able write to that disk unless it is

formatted to FAT32. This goes both ways.

Note: Always switch USB cables as your first troubleshooting

step for all of the situations below. We suggest that you simply

unplug your USB printer cable and plug it straight into your

dock, putting your original cable aside. That allows you to use

a known-working cable and a known-working USB port on

your computer and eliminate those possibilities before you even

begin!

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