Cayan Genius Installation And Setup - Page 5

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Troubleshooting:

Files that hold the Cayan Genius Settings

KSCNF.DAT

MWGenius.DAT

MWGenius=xxxxxxxx.DAT command line switch:

Can be used to specify which data file should be used to load the settings for the Cayan Genius PIN Pad.

GeniusIP=xxx.xxx.xxx.xxx command line switch:

Used to specify the network IP Address of the Cayan Genius PIN Pad device that the program will use (overrides

entry stored in Windows Registry). Example: GeniusIP=192.168.10.101

Windows Registry

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KeystrokePOS\MWGenius (64-bit) or

HKEY_LOCAL_MACHINE\SOFTWARE\KeystrokePOS\MWGenius (32-bit)

NOTE: May need to run Keystroke POS "As Admin" to get these settings to stay.

Error requesting new Transport Key – "Dba is required but was not supplied."

This is caused by the Company Name field being blank. This is in Configuration Manager, under Settings and

Name/Address. This must contain something. This is not the Business Name in the Genius Setup (with Business Key

and Site ID).

Error requesting new Transport Key: Invalid login credentials (when testing in Configuration Manager):

This is due to having incorrect Business Name, Business Key or Site ID in the Genius settings. These must match exactly

what provided in the Cayan account setup.

Flush the DNS Cache:

Open a Command Prompt, and type in ipconfig /flushdns

You should see "Successfully flushed the DNS Resolver Cache".

Trouble Saving the Genius IP Address in Keystroke POS:

You may need to run Keystrok.exe "As Administrator". This is because the settings need to be stored in the Windows

Registry. You should only need to run it once as Administrator and the setting will be saved. You can also force the IP

Address by using the Startup Switch: GeniusIP=xxx.xxx.xxx.xxx

Getting "Error: FALSE" in Keystroke POS:

May happen when processing payments and Internet is down or Cayan is down. Note that an outage with Cayan may be

regional so other customers or SBS may not experience the outage.

Invalid Response from Cayan Genius "Error: Invalid Terminal Serial Number"

Call Cayan Technical Support at 800-498-0823 (x1, then x2) and have them add the correct serial number of the Genius

to your merchant account.

Getting "FAILED; 1103; error reading response" in Keystroke POS:

This happens when setup using PGS, and Cayan is not communicating the correct "Datawire ID" to the back-end

processor (BofA for example). No changes need to be made in Keystroke/Genius, just need Cayan to fix the Datawire ID

to the back-end processor.

Set your Genius device to use OpenDNS addresses:

See "Changing the DNS Server IP Address to an OpenDNS to speed things up" noted above on page 2.

Firewall/Router Port Settings (consult with your system administrator to confirm that the following ports are open):

443: SSL

7622: SFTP (via SSH)

Confirm that the following hosts are available

genius.merchantware.net

transport.merchantware.net

paycube.merchantware.net

Firewall/Router Access

The following URLs/Web Address must be allowed access in your Router or Firewall

https://transport.merchantware.net

https://genius.merchantware.net

To Test the Cayan Ports in Internet Explorer, use:

https://genius.merchantware.net/v1/Reporting.asmx

This will give you a "Mustang Reporting" page.

9/26/2019

The file that stores the PIN Pad Type = Cayan Genius (or /C KSCNF#.DAT).

The file that stores the Settings = Cayan Credentials, Payment Mappings, Gratuity, etc.

Windows Registry entry to store the local Genius device's IP Address:

Specialized Business Solutions

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