duxtop 9120MC User Manual - Page 15

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Error code guide

If an error code appears in the LED READOUT DISPLY, follow the instructions below according to

the error code displayed to correct the problem:

ERROR

CODE

Compatible cookware is not

Excessive high temperature,

cooling fan malfunction, or

inadequate ventilation for the

Cooking surface temperature

exceeds 460°F (238°C) limit,

and the unit shuts down

Voltage input is too high or too

low and shuts down after one

Note: If any of the above remedies fail to correct the problem, please contact CustomerCare@

thesecura.com.

PROBLEM

detected.

cooktop.

automatically.

minute.

To reset, place compatible cookware back on the

cooktop within 30 seconds, or unplug cord from

electrical outlet, wait one minute and plug cord back

in. Ensure compatible cookware is placed on cooktop

and turn unit back on.

Unplug cord from the electrical outlet. Ensure proper

ventilation by making sure the fan is at least 4" away

from any obstruction. Wait 10 minutes for the cooktop

and cookware to cool down and then plug it back into

the 120V electrical outlet. Turn the unit back on and

listen for the fan running.

This is a safety feature to prevent the cooking surface

from overheating. It usually happens during POWER

MODE. Your cookware bottom is above 460°F (238°C).

Extremely high temperatures could damage your

cookware and cooktop. If E2 error code happens

during frying or other process that involves high

temperatures, you should switch to TEMP MODE. If

E2 happens during water boiling, please follow the

directions below: Unplug cord from the electrical outlet,

Wait 10 minutes for cooktop and cookware to cool

down and reconnect cord to the electrical outlet. Turn

unit back on and listen for the fan to run. Ensure unit is

at least 4" away from any obstruction.

Unplug cord from the electrical outlet. Verify the

voltage is 120V ACwith a voltage tester. If not, switch

to a different electrical outlet with the proper voltage

before operating the unit.

http://www.duxtop.com / www.thesecura.com

INDUCTION COOKTOP

REMEDY