DW Blackjack Cube-LX Quick Start Manual - Page 16
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TROUBLESHOOTING TIPS
Problem
My camera does not
auto-discover
Videos are slow
My camera appears
disconnected
I cannot get playback
video from my camera
I get an 'unauthorized'
message on my camera
SYSTEM REQUIREMENTS
Recommended specifications for the full client
Processor
Video card
Resolution
RAM
NIC
OS supported
– media server
OS supported
– client
* Except Storage Server version
Important: OS not listed will be not be supported by DW® Tech Support
Tel: +1 (866) 446-3595
Fax: (813) 888-9262
Rev Date: 10/19
Possible solutions
1. Is the camera in the same LAN network as the media server?
2. Is your camera compatible with DW Spectrum®? (Refer to our website for full list of supported cameras.)
3. Is the camera updated to its latest firmware?
4. If your camera is integrated with DW Spectrum® via ONVIF, make sure ONVIF is enabled on your camera.
5. Try adding the camera manually.
6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect
all supported devices.
1. Are you accessing the same cameras from multiple clients? (LAN and WAN)
2. Do you have a gigabit network? Check your network speed.
1. Under camera settings, make sure the user name and password are correct.
2. Under the camera settings, use the 'Ping' button to make sure the camera is connected to the network properly.
3. If you can connect to the camera's web viewer, try rebooting the camera and/or restore it to factory default.
4. Make sure your camera is using the latest firmware available.
5. Make sure that the camera is connected to the same network as the server.
6. If you are connecting to a camera that is integrated with DW Spectrum® via the ONVIF protocol (see list), make
sure ONVIF is enabled.
7. Make sure your user has permissions to view that specific camera.
1. Do you have network connection between client and server (in case server and client are not on the same machine)?
2. Make sure your user has playback viewing permissions for the selected channel.
3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and
environment.
4. On the server side, check the media server log to make sure the camera you are trying to watch has not been
unexpectedly disconnected.
1. Make sure the camera's user name and password are properly entered in the camera's general information under
the camera settings menu.
2. If necessary, try rebooting the camera to apply the camera's user name and password.
Intel® Core® i5 or greater.
Intel® HD Graphics 2500 (or higher) with 1GB dedicated memory.
Recommend NVIDIA or AMD graphics card with 2GB or more memory.
1920 x 1080
16GB
1Gbps
Tested operating
systems
Operating system no
longer supported
Tested operating
systems
Operating system no
longer supported
• Windows®: 7, 8, 8.1, 10/Enterprise.
• Windows Server®: 2008 R2, 2012, 2012 R2, 2016 v1607.
• Ubuntu® LTS: 16.04, 18.04.
• 32 Bit operating system (both Windows® and Ubuntu® Linux®).
• Ubuntu® 14.04 is no longer supported.
• Windows Server® 2008 no longer supported. (Only 2008 R2 is supported).
• Windows®: 7 Home, 7 Standard, 7 Pro, 7 Ultimate, 8/8.1 Standard, 8/8.1 Pro, 8.1
Enterprise, 10 Home/Pro/Enterprise1.
• Windows Server®: 2008 R2, 2012, 2012 R2, 2016 v1607.
• Ubuntu® LTS: 16.04, 18.04.
• OS X 10.13: "High Sierra", 10.14: "Mojave", 10.15 "Catalina".
For Windows 10, i5/i7 processors with 16GB RAM and video card with 2GB or
1
higher RAM is recommended.
• 32 Bit operating system (both Windows and Ubuntu Linux)
• Ubuntu 14.04 is no longer supported.
• Windows Server 2008 no longer supported (Only 2008 R2 is supported)
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