DW Blackjack DW-BJDX51xxT Quick Start Manual - Page 12

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TROUBLESHOOTING TIPS

Problem

Possible solutions

1. Is the camera in the same LAN network as the media server?

2. Is your camera compatible with DW Spectrum? (Refer to our website for full list of supported cameras.)

My camera

3. Is the camera updated to its latest firmware?

does not auto-

4. If your camera is integrated with DW Spectrum via ONVIF, make sure ONVIF is enabled on your camera.

discover

5. Try adding the camera manually.

6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect all supported

devices.

Videos are

1. Are you accessing the same cameras from multiple clients? (LAN and WAN)

slow

2. Do you have a Gigabit network? Check your network speed.

1. Under camera settings, make sure the user name and password are correct.

2. Under the camera settings, use the 'Ping' button to make sure the camera is connected to the network properly.

3. If you can connect to the camera's web viewer, try rebooting the camera and/or restore it to factory default.

My camera

4. Make sure your camera is using the latest firmware available.

appears

5. Make sure that the camera is connected to the same network as the server.

disconnected

6. If you are connecting to a camera that is integrated with DW Spectrum via the ONVIF protocol (see list), make sure ONVIF is

enabled.

7. Make sure your user has permissions to view that specific camera.

1. Do you have network connection between client and server (in case server and client are not on the same machine)?

I cannot get

2. Make sure your user has playback viewing permissions for the selected channel.

playback

3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and environment.

video from my

4. On the server side, check the media server log to make sure the camera you are trying to watch has not been unexpectedly

camera

disconnected.

I get

1. Make sure the camera's user name and password are properly entered in the camera's general information under the camera

'unauthorized'

settings menu.

message on

2. If necessary, try rebooting the camera to apply the camera's user name and password.

my camera

DW SPECTRUM SYSTEM REQUIREMENTS

Recommended specs for the full client

Processor

Video card

RAM

NIC

Storage

Microsoft Windows OS (supported by both DW Spectrum® Server and Client).

• Windows 8 – Released: October 2012 | EoS: 01/2023

• Windows 8.1 – Released: October 2013 | EoS: 01/2023

• Windows 10 – Released: July 2015

• Windows Server 2012 – Released: August 2012 | EoS: 10/2023

• Windows Server 2012 R2 – Released: October 2013 | EoS: 10/2023

• Windows Server 2016 – Released: October 2016 | EoS: 01/2027

• Windows Server 2019 – Released: October 2018 | EoS: 01/2029

• Windows Server 2022 – Released: August 2021 | EoS: 10/2031

**NOTE: DW Spectrum IPVMS for Windows can be installed as a software bundle or the Server and Client software can be installed separately.

Ubuntu (Debian-based Linux) OS (supported by both DW Spectrum Server and Client).

• Ubuntu 16.04 LTS "Xenial Xerus" – Released: April 2016 | EoS: 04/2024

supported

• Ubuntu 18.04 LTS "Bionic Beaver" – Released: April 2018 | EoS: 04/2028

• Ubuntu 20.04 LTS: "Focal Fossa" – Released: April 2020 | EoS: 04/2030

**NOTE: DW Spectrum IPVMS for Ubuntu is only available for separate installations (not bundled).

Macintosh OS (supported only by the DW Spectrum Client. DW Spectrum Server is not available for macOS).

• macOS 10.14 "Mojave" – Released: September 2018

• macOS 10.15 "Catalina" – Released: October 2019

• macOS 11.0, 11.1, 11.2 "Big Sur" – Released: November 2020

• macOS 12 "Monterey" – Released: October 2021

**NOTE: DW Spectrum IPVMS for macOS is only supported by the DW Spectrum Client.

* Except Storage Server version

Important: OS not listed will be not be supported by DW®

Tel: +1 (866) 446-3595

Tech Support

Fax: (813) 888-9262

Rev: 07/23

Single-monitor DW Spectrum workstation

Intel i5 8th gen or AMD Ryzen 5 3000

Quad-Core or better

Intel HD Graphics onboard GPU or better

8 GB DDR3 1600 MHz or better

1Gbps or better

Dedicated SSD or NVME disk for the OS, 128

GB or larger

Dual-monitor DW Spectrum workstation

Intel i7 8th gen or AMD Ryzen 7 3000 Quad-

Core or better

Intel HD Graphics onboard GPU or better

16 GB DDR3 1600 MHz or better

2 x 1 Gbit or better

Dedicated SSD or NVME disk for the OS, 128

GB or larger

Quad-monitor DW Spectrum workstation

Intel i9 or AMD Ryzen 9 Quad-Core or better

GeForce GTX 1650 or better

32 GB or better

2 x 1 Gbit or better

Dedicated SSD or NVME disk for the OS, 128 GB

or larger

www.digital-watchdog.com

[email protected]

Specifications and pricing are subject to change without notice.