Austria Email EBH-TDW Operating And Mounting Instructions Manual - Page 14
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11.
There is a charge for services provided outside of the context of these guarantee conditions.
12
In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manufacturer and
the claimant must have met all his obligations to his vendor in full.
13.
The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date provided all warranty
terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met, the legal warranty
requirements of the respective country from which the appliance was shipped shall prevail.
14.
Claim satisfaction according to prevailing Austrian Product Liability Law:
Claims for compensation under the title of product liability are only justified if all prescribed measures and necessities for fault-
free and approved operation of the appliance have been met. This includes among other things the prescribed and documen-
ted anode replacement, connection to proper operating voltage, prevention of damage due to improper use, etc. From these
conditions it can be concluded that if all requirements are met (norms, installation and operation guide, general guidelines, etc.),
the device or product fault resulting in the secondary damages would not have occurred. Furthermore it is mandatory that for
processing of the claim the necessary documentation such as the part number and manufacturing number of the water heater,
the seller's invoice and that of the executing license holder as well as a description of the malfunction for a laboratory study of
the appliance in question (absolutely required, since a specialist will study the appliance and analyze the cause of failure) be
provided. Furthermore, the original installation at the place of assembly may not be changed, converted or dismantled before
being inspected by the manufacturer or an appointed expert.
Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from the war-
ranty, guarantee or product liability.
To prevent misidentification of the water heater during transport, it must be marked with a highly visible and legible marking
(preferably including address and signature of the end customer). Corresponding pictorial documentation indicating the extent
of the damage, the installation (cold water line, hot water outlet, heating outgoing and return, safety fixtures, expansion tank if
present) as well as the defect location on the water heater is also required. Furthermore the manufacturer reserves the express
right to require that the purchaser provide all the documents and equipment and equipment parts necessary for clarification.
The prerequisite for performing services under the title of product liability is that it is the claimant's obligation to prove that the
damage was caused by the manufacturer's product. Damage compensation according to the Austrian Product Liability Law is
subject to a 500 Euro deductible. Until the entire matter is clarified and the circumstances as well as determination of the causal
factors are established, the manufacturer is held faultless. Non-observance of the operating and installation guide and/or the
relevant norms is considered negligent and will result in a liability disclaimer within the scope of compensation for damages.
The illustrations and data are not binding and may be modified without notice when technical improvements are made.
Subject to printing errors and technical changes.
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