Great Lakes XTREME GLUPS-STLI User & Installation Manual - Page 9

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Standby Lithium Ion User's Manual

9. Obtaining Service

If the UPS requires Service:

1. Use the TROUBLESHOOTING section in this manual to eliminate obvious causes.

2. Verify there are no circuit breakers tripped.

3. Call your dealer for assistance. If you cannot reach your dealer, or if they cannot resolve the problem, call

Xtreme Power Conversion Corp Technical Support at 800.582.4524. Technical support inquiries can also

be made at [email protected]. Please have the following information available BEFORE calling the Techni-

cal Support Department:

• Your name and address.

• The serial number of the unit.

• Where and when the unit was purchased.

• All of the model information about your UPS.

• Any information on the failure, including LED's that may or may not be illuminated.

• A description of the protected equipment, including model numbers if possible.

• A technician will ask you for the above information and, if possible, help solve your problem over the

phone. In the event that the unit requires factory service, the technician will issue you a Return Material

Authorization number (RMA).

If you are returning the UPS to Xtreme Power for service, please follow these procedures:

1. Pack the UPS in its original packaging. If the original packaging is no longer available, ask the Technical Sup-

port Technician about obtaining a replacement set of packaging material. It is important to pack the UPS

properly in order to avoid damage in transit. Never use Styrofoam beads for a packing material.

2. Include a letter with your name, address, daytime phone number, RMA number, a copy of your original sales

receipt, and a brief description of the problem.

3. Mark the RMA number on the outside of all packages. Xtreme Power cannot accept any package without the

RMA number marked on the outside of the boxes.

4. Return the UPS by insured, prepaid carrier to the address provided by the Technician.

5. Refer to the Warranty statements in this manual for additional details on what is covered.

Great Lakes Data Racks & Cabinets

Page 9