Emeril Lagasse DZEL24-01 Owner's Manual - Page 18

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Money-Back Guarantee

The Emeril Lagasse Dual-Zone AirFryer Oven™ is covered by a 90-day money-back guarantee. If you are not 100% satisfied

with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds

will include the purchase price, less processing and handling. Follow the instructions in the Return Policy below to request a

replacement or refund.

Replacement Guarantee Policy

Our products, when purchased from an authorized retailer, include a one-year replacement guarantee if your product or

component part does not perform as expected, the guarantee extends only to the original purchaser and is not transferable.

If you experience an issue with one of our products within one year of purchase, return the product or the component part

for replacement with a functionally equivalent new product or part. The original proof of purchase is required, and you are

responsible to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee coverage ends

six months following the receipt date of the replacement appliance or the remainder of the existing guarantee, whichever is

later. Empower Brands, LLC reserves the right to replace the appliance with one of equal or greater value.

Return Policy

If, for any reason, you would like to replace or return the product under the money-back guarantee, your order number can be

used as the return merchandise authorization number (RMA). If the product was purchased in a retail store, return the product

to the store or use "RETAIL" as the RMA. Return your product to the address provided below for a replacement, which will

incur no additional processing and handling fees, or for the refund of your purchase price, less processing and handling. You

are responsible for the cost of returning the product. You can locate your order number at www.customerstatus.com. You can

call customer service at 973-287-5132 for any additional questions. Pack the product carefully and include in the package

a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return, and (6) proof of

purchase or order number, and (7) specify on the note whether you are requesting a refund or replacement. Write the RMA on

the outside of the package.

Send the product to the following return address:

Emeril Lagasse Dual-Zone AirFryer Oven

Empower Brands, LLC

500 Returns Road

Wallingford, CT 06495

If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service

at 973-287-5132.

Refund

Refunds requested within the money-back guarantee timeframe will be issued to the payment method used at purchase

if the item was purchased directly from Empower Brands, LLC. If the item was purchased from an authorized retailer,

proof of purchase is required, and a check will be issued for the item and sales tax amount. Processing and handling fees

are non-refundable.