Dynalink RTA1335 Quick Setup Manual - Page 12

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Troubleshooting

Q1. Cannot open the router control panel from my browser.

1. Check that the router's ETHERNET light is on. Check that the ETHERNET cable

is firmly plugged in.

2. Perform a PING test. In Windows XP or 2000, click Start-Run. Enter cmd then

OK. (In pre-2000 Windows versions enter command instead). Type ping

192.168.1.1 then press Enter. The response should resemble:

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=4ms TTL=30

....

If there is a similar response, the router is communicating with your computer

correctly and the problem lies elsewhere. If the result is Request timed out

or similar failures, there may be a network problem. Check that the ETHERNET

cable is firmly plugged in.

3. Disable any personal firewall or virus checker temporarily. If you are using

Internet Explorer, go to Tools–Internet options-Security. Reset security level

of all 4 icons to default. You can revert to your customised settings after

configuring the router.

4. If previously the computer had a dialup modem, check browser setting. For

example in Internet Explorer, go to Tools–Internet options–Connections, and

select Never dial a connection. Also check LAN Settings that the option Use

a Proxy Server is not selected.

5. If the router is connected to a network hub, try connecting the router directly

to the computer in a standalone setup to eliminate any possible problem

associated with the hub.

6. The router's private IP address is 192.168.1.1. To access the browser control

panel your computer must be on the same subnet as the router. See also Q3.

Q2. Cannot connect to Internet or cannot browse

1. Check that the DSL light status on the router. Normally it takes less than one

minute to establish a DSL link, and the light comes on. If the DSL light does

not come on, the router is not seeing any signal. Check that:

• ADSL service has been enabled.

• If there is a designated ADSL jackpoint for the service, make sure the router

is connected directly into this jackpoint. Other jackpoints cannot be used.