HighSecLabs MDR102 User Manual - Page 13

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SEC TIONS

Table of Contents

INfoRMaTIoN

Carry-In Coverage

The Customer will make the initial service request to the High Sec labs Customer

Service depending on the product covered. If High Sec labs determines that

a repair is required, the Customer must deliver the Product to a High Sec labs

authorized Service Provider, make arrangements and pay for the transport of

Product to Customer after its repair. a copy of the Customer's Warranty Certificate

must accompany the Product. all non-High Sec labs Product, accessories,

attachments, modifications and all programs, data, and storage media must

be removed from the Product prior to taking Product to the High Sec labs

authorized Service Provider. High Sec labs or High Sec labs authorized Service

Provider shall not be responsible for items that are not removed or that are

damaged before they are received by High Sec labs or the Service Provider.

Upgrade Commitment on behalf of Customer

In case High Sec labs discovers some failure in its Software (e.g. firmware,

operating System, Management Software, Plug-Ins or any other aspect of its

Software), the customer might be required to upgrade his software to a specific

software version within a reasonable period of time. after the specified time has

passed, High Sec labs will not be held obligated to support the product under

its Warranty or extended Warranty terms and conditions.

High Sec Labs Security Procedures

Reporting HSL Product Security Vulnerability

If you are aware of potential security vulnerability with any HSl product, we

encourage you to contact us

HSL RS20N-3 (MDR102) / RS40N-3 (MDR104) Secure 2/4-Port Multi-Domain Smart Card Reader User Manual

after your communication is received, HSl personnel will contact you to follow

up. To ensure confidentiality, HSl encourages you to use our PGP encryption key.

Responsible Disclosure

Notifying a vendor prior to releasing information publicly about vulnerability

is standard practice in the security industry and is known as "responsible

disclosure." This advance notice allows vendors to research and fix vulnerabilities

before potential attackers are notified of their existence – keeping the product

install base secure. We appreciate your assistance in ensuring that HSl products

and services are secure.

Receiving a notification about Product Vulnerability / Solution

HSl security policy and internal system provides quick response in case that

product security vulnerability is found. once product vulnerability is found and

confirmed by HSl Qa, HSl provides an email to the following list of users based

on affected product:

1. all users who registered their product and provided a valid email address.

2. all users who registered for Premium product warranty coverage.

3. all users that reported same security vulnerability.

4. users that requested information about specific product vulnerability.

once a solution is found – HSl will send an email to the same distribution list

within 24 hours.