KitchenAid KCGD500GSS Use And Care Manual - Page 12

Browse online or download pdf Use And Care Manual for Cooktop KitchenAid KCGD500GSS. KitchenAid KCGD500GSS 12 pages. 30" and 36" (76.2 cm and 91.4 cm) gas downdraft cooktop

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KITCHENAID

LIMITED WARRANTY

IF YOU NEED SERVICE:

1. Before contacting us to arrange service, please determine whether your product requires repair. Some

questions can be addressed without service. Please take a few minutes to review the Troubleshooting or

Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional

resources, or visit http://kitchenaid.custhelp.com.

2. All warranty service is provided exclusively by our authorized KitchenAid Service Providers. In the U.S. and

Canada, direct all requests for warranty service to:

In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.

WHAT IS COVERED

FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR)

For one year from the date of purchase, when this major appliance is

installed, operated and maintained according to instructions attached

to or furnished with the product, KitchenAid brand of Whirlpool

Corporation or Whirlpool Canada, LP (hereafter "KitchenAid") will pay

for factory specified replacement parts and repair labor to correct

defects in materials or workmanship that existed when this major

appliance was purchased or, at its sole discretion replace the product.

In the event of product replacement, your appliance will be warranted

for the remaining term of the original unit's warranty period.

SECOND THROUGH FIFTH YEAR LIMITED WARRANTY

(CERTAIN COMPONENT PARTS ONLY - LABOR NOT INCLUDED)

In the second through fifth years from the date of original purchase,

when this major appliance is installed, operated and maintained

according to instructions attached to or furnished with the product,

KitchenAid will pay for factory specified parts for the following

components to correct non-cosmetic defects in materials or

workmanship in these parts that prevent function of this major

appliance and that existed when this major appliance was purchased.

This is a limited 5-year warranty on the below named parts only and

does not include repair labor.

Electric element

■

Gas burners

■

Solid state touch control system parts

■

Any cracking of the rubber seal between the ceramic glass

■

cooktop and porcelain edge

Any cracking due to thermal shock of the ceramic glass cooktop

■

Surface unit elements

■

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED

WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.

Service must be provided by a KitchenAid designated service

company. This limited warranty is valid only in the United States or

Canada and applies only when the major appliance is used in the

country in which it was purchased. This limited warranty is effective

from the date of original consumer purchase. Proof of original

purchase date is required to obtain service under this limited warranty.

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A

PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow

limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific

legal rights, and you also may have other rights that vary from state to state or province to province.

KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations

contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you

should ask KitchenAid or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. KITCHENAID

SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of

incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you

also may have other rights that vary from state to state or province to province.

COOKTOP

KitchenAid Customer eXperience Center

FIVE YEAR LIMITED WARRANTY

DISCLAIMER OF IMPLIED WARRANTIES

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED

TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the

Customer eXperience Center:

Name, address and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase including dealer or retailer name and address

■

WHAT IS NOT COVERED

1. Commercial, non-residential, multiple-family use, or use inconsistent with

published user, operator or installation instructions.

2. In-home instruction on how to use your product.

3. Service to correct improper product maintenance or installation,

installation not in accordance with electrical or plumbing codes or

correction of household electrical or plumbing (i.e. house wiring, fuses or

water inlet hoses).

4. Consumable parts (i.e. light bulbs, batteries, air or water filters,

preservation solutions, etc.).

5. Defects or damage caused by the use of non-genuine KitchenAid parts

or accessories.

6. Conversion of products from natural gas or L.P. gas.

7. Damage from accident, misuse, abuse, fire, floods, acts of God or use

with products not approved by KitchenAid.

8. Repairs to parts or systems to correct product damage or defects

caused by unauthorized service, alteration or modification of the

appliance.

9. Cosmetic damage including scratches, dents, chips, and other damage

to the appliance finishes unless such damage results from defects in

materials and workmanship and is reported to KitchenAid within 30 days.

10. Discoloration, rust or oxidation of surfaces resulting from caustic

or corrosive environments including but not limited to high salt

concentrations, high moisture or humidity or exposure to chemicals.

11. Food or medicine loss due to product failure.

12. Pick-up or delivery. This product is intended for in-home repair.

13. Travel or transportation expenses for service in remote locations where

an authorized KitchenAid servicer is not available.

14. Removal or reinstallation of inaccessible appliances or built-in fixtures

(i.e. trim, decorative panels, flooring, cabinetry, islands, countertops,

drywall, etc.) that interfere with servicing, removal or replacement of

the product.

15. Service or parts for appliances with original model/serial numbers

removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances

shall be borne by the customer.

http://kitchenaid.custhelp.com

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