Green Feathers GFIP220BWF Quick Start Manual - Page 11
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6. Troubleshooting
Having trouble? Here are some answers.
Can I connect to the camera without a WiFi network?
Yes! On the camera's direct connection (AP) mode the
camera creates a WiFi hotspot which you can connect
your device to directly. Please note that you need to
be in close proximity to the camera to be in range.
Connect to the WiFi network starting 'IPC' .
The camera isn't powering up
Unplug the power supply for 20 seconds and then plug
it back in. After about 30 seconds you should hear a
small click from the camera. The camera should also
start to feel slightly warm after having been connected
to the power for a while. If this is not the case, please
open a support ticket with us.
My WiFi network range doesn't go far enough
WiFi networks have a limited range so you may not
always get a good signal in your garden. If this is the
case, use a WiFi Repeater that can extend the range of
your network. Make sure you connect the camera to
extender network (you can reset the camera by holding
down the reset button for about 30 seconds).
My camera isn't connecting to my 5GHz WiFi network
This camera uses 2.4GHz WiFi only. Some routers merge
the two frequencies together causing problems for the
camera to connect. To resolve this you need to switch
on the 2.4GHz network in your WiFi router settings.
Information on how to do this for your router model
can be readily found online.
Help! I can't add the camera to the app
Visit
Mouse-Po green-feathers.co.uk/help
The live stream is poor quality
By default the app starts the live stream in low quality
to save bandwidth and for a smoother experience. In
Live Vie you can tap on the icon that says SD, HD or
UHD to toggle quality.
for support.
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