IKEA SKALAN Manual - Page 21
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Also for IKEA SKALAN: Instruction Manual (24 pages), Manual (48 pages)
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service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the
service provider or its authorized service
partner will re-install the repaired
appliance or install the replacement, if
necessary.
This restriction do not apply to fault-free
work carried out by a qualified specialist
using our original parts in order to adapt the
appliance to the technical safety
specifications of another EU country.
How country law applies
The IKEA guarantee gives you specific legal
rights, which covers or exceed local
demands. However these conditions do not
limit in any way consumer rights described
in the local legislation.
Area of validity
For appliances which are purchased in one
EU country and taken to another EU country,
the services will be provided in the
framework of the guarantee conditions
normal in the new country. An obligation to
carry out services in the framework of the
guarantee exists only if the appliance
complies and is installed in accordance with:
• the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated After Sales Service for IKEA
appliances:
Please do not hesitate to contact IKEA After
Sales Service to:
1. make a service request under this
guarantee;
2. ask for clarification on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture. The service won't
provide clarifications related to:
• the overall IKEA kitchen installation;
• connections to electricity (if machine
comes without plug and cable), to
water and to gas since they have to
be executed by an authorized service
engineer.
3. ask for clarification on user manual
contents and specifications of the IKEA
appliance.
To ensure that we provide you with the best
assistance, please read carefully the
Assembly Instructions and/or the User
Manual section of this booklet before
contacting us.
How to reach us if you need our service
Please refer to the last page of this manual
for the full list of IKEA appointed contacts
and relative national phone numbers.
In order to provide you with a
quicker service, we recommend
that you use the specific phone
numbers listed at the end of this
manual. Always refer to the
numbers listed in the booklet of
the specific appliance you need
an assistance for. Before calling
us, assure that you have to hand
the IKEA article number (8 digit
code) and the Serial Number (8
digit code that can be found on
the rating plate) for the appliance
of which you need our assistance.
SAVE THE SALES RECEIPT! It is
your proof of purchase and
required for the guarantee to
apply. Note that the receipt
reports also the IKEA article name
and number (8 digit code) for
each of the appliances you have
purchased.
Do you need extra help?
For any additional questions not related to
After Sales of your appliances, please contact
our nearest IKEA store call centre. We
recommend you read the appliance
documentation carefully before contacting
us.
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