Airgain AirgainConnect AC-HPUE Troubleshooting Manual - Page 3

Browse online or download pdf Troubleshooting Manual for Antenna Airgain AirgainConnect AC-HPUE. Airgain AirgainConnect AC-HPUE 6 pages. Ethernet injector

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1.
Troubleshooting Guide Introduction
Please complete the troubleshooting steps outlined in this guide before requesting an RMA for a device.
Authorized requests for RMA Authorization should include:
•
For Ethernet Injector AC-EI include the serial number.
•
For AC-HPUE include the serial number and IMEI.
•
A description of problem symptoms identified with this troubleshooting guide.
•
Do not ship products without RMA authorization.
2.
Ethernet Injector LED Legend
State
LED Color
Power off
Off
& sleeping
Booting up
Blue
No SIM
Red
card
No signal
Red/Green/Blue
No USB
Red
connection
Connecting
Green blink
Connected
Green
3.
Troubleshooting the AC-HPUE Power Input When Ethernet Injector
AC-EI is Installed and Connected
User Experience: The AC-HPUE does not power on. When power is supplied to the Ethernet Injector
(EI), which provides power to the AC-HPUE, if the Ethernet Injector LED indicator does not show solid
blue when power is applied, check the following:
❐ Verify DC power to the Ethernet Injector is 12VDC to 14VDC when the AC-HPUE is connected. If
power-source voltage is correct, check the following:
❐ The DC power-source is rated at least 3 amps.
❐ When there is an inline fuse, check the inline fuse to ensure the fuse is not blown.
•
A 5A slow blow inline fuse is recommended for overcurrent protection.
•
A vehicle power-block, or regulated power supply may be where the inline fuse is located.
❐ Power-source wire is in good condition.
❐ Power plug is not damaged or faulty.
© Airgain, Inc. 2020. All Rights Reserved.
AirgainConnect™ AC-HPUE Trouble Shooting Guide
Description
The LED is off when the power is off or the EI is sleeping
Solid blue while booting up
Solid red after bootup when there is no valid SIM card
Blinking red after bootup when there is no cellular coverage
signal, followed by blinking green, followed by reboot solid
blue
Blinking red after bootup when there is no connection to the
antenna-modem
Blinking green while connecting to the cellular network
Solid green when connected to the cellular network
2