Lexmark 342n - X MFP B/W Laser Troubleshooting Manual - Page 4
Browse online or download pdf Troubleshooting Manual for Printer Lexmark 342n - X MFP B/W Laser. Lexmark 342n - X MFP B/W Laser 5 pages. Sending a fax using the computer
Also for Lexmark 342n - X MFP B/W Laser: Manual (2 pages), Quick Start Manual (2 pages), Fax Manual (4 pages)
Print Page
Black pages
•
Replace the toner cartridge. For more
information, see the User's Guide.
•
If replacing the toner cartridge does not correct
the problem, replace the photoconductor. For
more information, see the User's Guide.
•
The MFP may need to be serviced. Call a
service representative.
Scan troubleshooting
Scanner does not respond
•
Check the display. If there is an error message,
see the User's Guide.
•
Make sure the MFP is set as the default printer
and is not on hold or paused.
Click Start Settings Printers and
1
Faxes or Printers.
or
Click Start Control Panel Printers
and Other Hardware Printers and
Faxes.
2
Double–click the Lexmark X340/X340n/
X342n icon.
3
Click Printer, and make sure no check mark
appears next to Pause Printing.
4
Make sure a check mark appears next to Set
As Default.
If you are printing a document, wait until printing is
done before sending the scan job.
Scans very slowly
•
Close all applications not in use.
•
If you are printing a document, wait until printing
is done before sending the scan job.
•
To change the scanning resolution to a lower
value:
1
From the control panel, press Scan.
2
From the QLINK dialog on the computer
screen, select the location you want to use.
3
Click Edit.
4
Under Resolution, select a lower number.
5
Click OK.
6
Click Scan Now.
Scan was unsuccessful
•
Restart the computer.
•
Remove and reinstall the software. For more
information, see "Removing and reinstalling the
drivers software" on page 1.
Partial document scans
•
Make sure the document is loaded correctly into
the ADF or on the scanner glass.
•
Make sure that the paper size settings match
the paper in the tray.
Fax troubleshooting
Cannot send or receive a fax
•
Check the display. If there is an error message,
see the User's Guide.
•
Make sure cable connections for the following
hardware are secure, if applicable:
–
Power supply
–
Telephone
–
Handset
–
Answering machine
•
Check the telephone wall jack.
1
Plug a telephone into the wall jack.
2
Listen for a dial tone.
3
If you do not hear a dial tone, plug a different
telephone into the jack.
4
If you still do not hear a dial tone, connect
the printer to a different telephone jack.
•
Place a test call to the telephone number to
which you want to send a fax to make sure that
it is working correctly.
•
If the telephone line is being used by another
device, wait until the other device is finished
before sending a fax.
•
To ensure the printer is working correctly,
connect it directly to the telephone line.
Disconnect any answering machines,
computers with modems, or telephone line
splitters.
•
Check for and clear any paper jams.
•
Call Waiting can disrupt fax transmissions.
Disable this feature before sending or receiving
a fax. Call your telephone company to obtain
the keypad sequence for temporarily disabling
Call Waiting.
Can send but not receive faxes
•
Load paper to print any faxes that have been
stored in the printer.
•
Check to see whether Fax Forwarding is
selected.
1
From the control panel, press Fax.
2
Press Menu.
3
Press
or
repeatedly until FAX
ADVANCED appears.
4
Press
.
5
Press
or
repeatedly until Fax
Forwarding appears.
6
Press
.
7
Press
or
repeatedly until Off
appears.
8
Press
.
Can receive but not send faxes
•
Make sure the document is loaded correctly into
the ADF or on the scanner glass.
•
Check the Prefix setting.
1
From the control panel, press Fax.
2
Press Menu.
3
Press
or
repeatedly until FAX
DEFAULTS appears.