Lexmark 652dtn - T B/W Laser Printer Troubleshooting Manual - Page 2

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Lexmark 652dtn - T B/W Laser Printer Troubleshooting Manual
Confidential and other held jobs do
not print
These are possible solutions. Try one or more of the following:
P
,
,
ARTIAL JOB
NO JOB
OR BLANK PAGES PRINT
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it
again.
M
AKE SURE THE PRINTER HAS SUFFICIENT MEMORY
Free up additional printer memory by scrolling through the list
of held jobs and deleting some of them.
Job takes longer than expected to
print
These are possible solutions. Try one or more of the following:
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Eliminate the number and size of fonts, the number and
complexity of images, and the number of pages in the job.
C
P
P
HANGE THE
AGE
ROTECT SETTING TO
1
From the printer control panel, press
2
Press the arrow buttons until
Settings appears, and
then press
.
3
Press the arrow buttons until
Setup Menu appears,
and then press
.
4
Press the arrow buttons until
Print Recovery
appears, and then press
.
5
Press the arrow buttons until
Page Protect appears,
and then press
.
6
Press the arrow buttons until
Off appears, and then
press
.
Job prints from the wrong tray or on
the wrong paper
C
HECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.

Incorrect characters print

M
AKE SURE THE PRINTER IS NOT IN
If Ready Hex appears on the display, then you must exit Hex
Trace mode before you can print your job. Turn the printer off
and back on to exit Hex Trace mode.
Tray linking does not work
O
FF
These are possible solutions. Try one or more of the following:
.
L
OAD THE SAME SIZE AND TYPE OF PAPER
•
Load the same size and type of paper in each tray to be
linked.
•
Move the paper guides to the correct positions for the paper
size loaded in each tray.
U
SE THE SAME
SETTINGS
•
Print a menu settings page and compare the settings for
each tray.
•
If necessary, adjust the settings from the Paper Size/Type
menu.
Note: The multipurpose feeder does not automatically sense
the paper size. You must set the size from the Paper Size/Type
menu.
H
T
EX
RACE MODE
P
S
P
T
APER
IZE AND
APER
YPE
2
Large jobs do not collate
These are possible solutions. Try one or more of the following:
M
C
O
AKE SURE
OLLATE IS SET TO
N
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the
setting in the Finishing menu.
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
M
AKE SURE THE PRINTER HAS ENOUGH MEMORY
Add printer memory or an optional hard disk.

Unexpected page breaks occur

Increase the Print Timeout value:
1
From the printer control panel, press
2
Press the arrow buttons until
Settings appears, and then
press
.
3
Press the arrow buttons until
Setup Menu appears, and
then press
.
4
Press the arrow buttons until
Timeouts appears, and then
press
.
5
Press the arrow buttons until
Print Timeout appears,
and then press
.
6
Press the arrow buttons until the value you want appears, and
then press
.
.