Lexmark ADF Card Copy Administrator's Manual - Page 9

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Troubleshooting

An application error has occurred

Try one or more of the following:
C
HECK THE SYSTEM LOG
1
Open a Web browser, and then type the printer IP address.
Note: View the IP address in the TCP/IP section of the Network/Ports menu.
2
Click Settings or Configuration.
3
Depending on your printer model, do one of the following:
•
Click Apps > Apps Management.
•
Click Device Solutions > Solutions (eSF).
•
Click Embedded Solutions.
4
Click System > Log.
5
Select and submit the appropriate filters to view the log entries.
A
DJUST THE SCAN SETTINGS
1
From the Embedded Web Server, access the configuration page for the application.
2
From the scanning options, select a lower scan resolution or turn off color scanning.
3
Apply the changes.
C
ONTACT YOUR SOLUTIONS PROVIDER
If you still cannot resolve the problem, then contact your solutions provider.

Application does not scan cards properly

Try one or more of the following:
L
OAD ONLY ONE CARD INTO THE
The application can scan only one card at a time.
C
LEAN THE SCANNER GLASS
For more information, see the printer User's Guide.
I
NCREASE THE PRINTER SCREEN TIMEOUT
If you are scanning cards to a network, then make sure that the printer screen timeout is set to 300 seconds. The
application scans and saves the cards to the network folder before the printer display returns to the ready state. You
cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.
ADF
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