Avaya 1408 Quick Reference Manual - Page 2

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Call handling

Adjusting the call volume

While on a call, you can adjust the volume of an incoming call. The volume is adjusted separately for the device, that is,

handset, headset or speaker, that you are currently using.

1. Press the

VOLUME key.

2. Use the plus key (+) and the minus key (-) to adjust the volume.

Muting a call

To ensure that a caller cannot hear you, place the telephone on mute. However you can still hear the caller. The mute

setting remains active even if you switch between calls using hold or appearance buttons. If you change the listening

mode, for example, from the handset to the speaker, the mute setting is canceled.

1. To activate mute, press the

MUTE key. The button will be lit while mute is active.

2. To switch mute off, press the

MUTE key again.

Ending a call

· Use the Drop key to end the current call.

· Press the

SPEAKER key to end the current call that is on the speaker mode.

· Press the

HEADSET key to end the current call that is on the headset mode.

· Replace the handset to end the current call that is on the handset mode.

Starting a conference

Press the CONFERENCE key to start a conference with all the connected calls and calls placed on hold.

Alternatively, to start a conference or to add another party to a conference:

1. Press the CONFERENCE key. The telephone system automatically places the current call on hold.

2. Dial the number of the person that you want to add to the conference.

3. Press the CONFERENCE key again, or press the Join soft key after the call is answered and the person would like

to join the conference.

4. Press Drop key and then press the appearance key of the held call if the call is not answered.

Dropping/Muting

1. While in the conference, press the DROP key, the details menu appears. Scroll through the list of callers in the

conference and:

· To drop a caller from the conference, highlight the call and press Drop.

· To mute a caller, highlight the call and press Mute. Repeat this to unmute.

· To return to the call display, press the Exit soft key.

Transferring calls

To transfer a call, your telephone must have an available call appearance button. If all the call appearance buttons are in

use, end or park one of the existing calls.

1. Press the TRANSFER key. The telephone system automatically places the current call on hold.

2. Dial the number to which you want to transfer the call. Alternatively, press Dir to select a destination from the

directory.

· To complete the transfer, press the TRANSFER key or press the Complete soft key while the call is still

ringing or after it is answered.

· If the transfer destination does not answer or does not want to accept the call, press Cancel.

Transfering to voicemail

You can use the Message key to transfer a call to another user or to the voicemail mailbox of a group.

1. When connected to a call, press the Message key. You can still continue talking.

2. Dial the extension number of the user or group and press Select.

1408 Phone Quick Guide

IP Office

Redirecting calls

Do Not Disturb

When you select Do Not Disturb, the calls are redirected to voicemail if available, otherwise, you hear a busy tone. Calls

to any group of which you are a member are not presented to you. You can still use the telephone to make outgoing

calls. When you go off-hook, you hear a broken dial tone.

1.Press Features. Use the

2. Use the

Forward Unconditional

Use the Status menu to change the forward unconditional settings.

1. Press the Status soft key, if shown. To access the status menu during a call, press the PHONE key and then press

the Status soft key, if shown.

2.Use the Up and Down arrow keys to scroll the menu to Fwd Uncon.

· To switch off forward unconditional, press the Off soft key.

· To change the forwarding settings, press the Edit soft key. Use the

the editing options.

Follow Me

You can redirect your calls temporarily to another extension.

1. Press Features. Use the

2. Use the

3. Dial the number of another user. When the number matches the user, the name appears. Alternatively, use the

Contacts

Adding a new contact

You can add up to 100 personal directory contacts.

1. Press the

2. To add a contact, press New. To edit a contact, highlight the contact and press Edit.

Add a contact from the call history

You can add a name and number shown in your call history to your personal contacts.

1. Press the

2. Use the

4. Press Details and then press +Contact.

5. Use the

6. When the name and number are set as required, press Save.

Voicemail

The MESSAGE button indicates new messages in the voicemail mailbox. The button remains lit until you play each new

message.

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1408 Phone Quick Guide

IP Office

Issue 01(3/10/2011)

up and down

arrow keys to highlight Call Settings. Press Select.

left and

right arrow keys to change the setting or use the indicated soft key.

§ Use the

left and

right arrow keys to switch the forwarding on or off.

§ Use the

left and

right arrow to select which calls should be forwarded. The options are External Only

, External and Group, Non Group Calls and All Calls.

§ Select Edit to change the number to which calls are forwarded.

up and down

arrow keys to highlight Forward. Press Select.

up and down

arrow keys to highlight Follow me To. Press Select.

Dir soft key to select a user from the directory.

· Save

Save the selected number as the follow me to destination. All calls to your extension number will be

redirected to that destination.

· Clear

Clear the currently selected or set number.

· Back

Go back to the previous menu.

CONTACTS key. Use the

left and right

· Use the

up and down

arrow keys to switch between number and name entries.

· After you enter the required name and number, press Save.

CALL LOG button. Use the

left and right

Answered or Outgoing.

up and down

arrow keys to scroll through the records.

up and down

arrow keys to switch between the name and number details for the new contact.

Up and Down

arrow keys to scroll through

arrow keys to select your Personal directory.

arrow keys to select the call types: All, Missed,

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Issue 01 (3/10/2011)