KitchenAid KEMC378 Use And Care Manual - Page 19

Browse online or download pdf Use And Care Manual for Oven KitchenAid KEMC378. KitchenAid KEMC378 20 pages. Upper microwave oven with convection and/or broil element
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Display shows messages

Is the display showing an "Oven Status" screen, with a

letter/number code and instruction to inform KitchenAid?

The oven has detected an internal problem. It has run a self-

checking program and displayed the error. Call for service.

See "Assistance or Service" section.

Display shows time countdown, but oven is not

operating

Is the Timer in use?

See "Timer" section.

Tones are not sounding

Are tones turned off?

See "Tones" section.

Sparks during broiling

Sparking is caused by the burning off of fat from previous

cooking, and will stop once all the fat has been burned off.

Cooking times seem too long

Is the cooking power set properly?

See "Cooking Power" section.

Are large amounts of food being heated?

Larger amounts of food need longer cooking times.

Is the incoming voltage less than specified in "Microwave

Oven Safety"?

Have a qualified electrician check the electrical system in the

home.

Radio or TV Interference

Is the microwave oven plugged into the same outlet?

Try a different outlet.

Is the radio or TV receiver near the microwave oven?

Move the receiver away from the microwave oven, or adjust

the radio or TV antenna.

Are the microwave oven door and sealing surfaces clean?

Make sure these areas are clean.

ASSISTANCE OR

SERVICE

Before calling for assistance or service, please check

"Troubleshooting." It may save you the cost of a service call. If

you still need help, follow the instructions below.

When calling, please know the purchase date and the complete

model and serial number of your appliance. This information will

help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you

only use factory specified parts. These factory specified parts will

fit right and work right because they are made with the same

precision used to build every new KITCHENAID

To locate factory specified parts in your area, call our Customer

Interaction Center telephone number or your nearest KitchenAid

designated service center.

Call the KitchenAid Customer Interaction Center toll free:

1-800-422-1230.

Our consultants provide assistance with:

Features and specifications on our full line of appliances.

Installation information.

Accessory and repair parts sales.

Specialized customer assistance (Spanish speaking, hearing

impaired, limited vision, etc.).

Referrals to local dealers, repair parts distributors, and

service companies. KitchenAid designated service

technicians are trained to fulfill the product warranty and

provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in your

area, you can also look in your telephone directory Yellow

Pages.

For further assistance

If you need further assistance, you can write to KitchenAid with

any questions or concerns at:

KitchenAid Brand Home Appliances

Customer Interaction Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

For product related questions, please call the KitchenAid Canada

Customer Interaction Center toll free:

1-800-461-5681 8:30 a.m. - 5:30 p.m. (EST)

Our consultants provide assistance with:

Features and specifications on our full line of appliances.

Referrals to local dealers.

For parts, accessories and service in Canada

Call 1-800-807-6777. KitchenAid designated service technicians

are trained to fulfill the product warranty and provide after-

warranty service, anywhere in Canada.

For further assistance

If you need further assistance, you can write to KitchenAid

Canada with any questions or concerns at:

Customer Interaction Center

KitchenAid Canada

1901 Minnesota Court

Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.

Replacement Parts & Accessories

appliance.

In the U.S.A.

In Canada

Part/Accessory

Glass Turntable

Turntable Support (Shaft)

Turntable Rollers (Ring)

Crisper Pan

Broiling Grid

Stainless Steel Cleaner & Polish

Part No.

4375405

4375407

4375406

4393536

4452220

8171420