Avaya 9500 Application Notes - Page 9
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7. Connect Plantronics EncorePro 530/540 Headsets
Connect the EncorePro 530/540 headsets to the Plantronics HIC Adapter Cable, and then connect
the HIC cable directly to the headset port of the Avaya 9400/9500 Series Digital Deskphone.
8. Verification Steps
Verify that the Plantronics EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable
have been connected to the Avaya 9400/9500 Series Digital Deskphones. Once the headset is
connected to the phone, verify that incoming and outgoing calls are established with two-way
audio to the headset.
9. Conclusion
These Application Notes describe the configuration steps required to integrate the Plantronics
EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable with Avaya 9400/9500 Series
Digital Deskphones. All test cases were completed successfully with observations noted in
Section 2.2.
10. Additional References
This section references the Avaya and Plantronics documentation that are relevant to these
Application Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Release 6.3, Issue 10, June 2014,
Document Number 03-300509.
[2] Avaya 9400 Series Digital Deskphone User Guide for Avaya Aura® Communication
Manager, Issue 1, August 2011, Document Number 16-603535.
The following Plantronics product documentation is available with the headset.
[3] Plantronics HW540 Quick Start Guide.
[4] Plantronics User Guide HIS Headset Adapter Cable Amplifier Installation.
JAO; Reviewed:
SPOC 1/15/2015
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
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