Avaya IP Office 4602 User Manual - Page 6

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Avaya IP Office 4602 User Manual
4602 and 5602 User Guide

Call Appearance Keys

Normally, the call handling screen contains two keys set as 'call appearance' keys. Having more than
one call appearance key is useful. When holding a call you can answer another call and then use the call
appearance keys to switch between calls.
Having two Call Appearance keys is very useful. When holding a call you can answer/make another call
and then switch between calls or transfer or conference. If you are set to receive call waiting indication,
the waiting call is shown against the next call appearance key.
Caution
•
Although the system administrator can replace the Call Appearance Keys with Bridged, Line and
Call Coverage Appearance Keys, this would severely restrict the use of features such as conference
and transfer.
It is for this reason that it is strongly recommended that all Call Appearance keys remain at their
default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example,
on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.
Incoming Call:
A
symbol next to a call appearance key indicates an incoming call. To answer the call and put any
other current call on hold, press
Connected:
A symbol next to a call appearance key indicates that it is the currently connected call. The caller's
phone number (if available) is also shown.
On Hold:
•
To put the call on hold, press
displayed.
•
To take the call off hold, press
4602 and 5602 User Guide
IP Office
/
.
Hold or the adjacent
Hold.
.
indicates a call on hold and an H is
15-601079 Issue 04c (1st June 2008)
Page 6