Declining a call
You can decline an incoming call when you do not want to
answer a call. The incoming call is declined depending on
the Call decline policy set by your administrator. Contact
your administrator to enable this feature for your extension
and also to know about the Call decline policy.
Ensure that the administrator activates the feature.
Contact your administrator for details.
On the incoming call screen, press Decline soft key.
The call is declined. Depending on your Call decline
policy, the caller receives one of the following alert:
• An audio message alert
• A busy tone alert
Answering a call when on another call
You can receive a call on a secondary call appearance
only if the call appearance is free.
Press one of the following:
• The Answer soft key
• OK Button
The phone puts the first call on hold and moves to the
second call.
Adding a person to an active call
You can add participants to an active call to set up a
conference call.
Start a call.
1. During a call, on the Phone screen, press More >
Conference.
The phone puts the existing call on hold.
2. To make a call to a participant, do one of the following:
• Dial the phone extension by using the dial pad.
• Call the person from the Contacts list or the
Recents list.
3. When the third participant answers the call, press the
Join soft key.
4. To add another person, press Add and repeat Steps 2
and 3.
Related links
Making Conference Calls
Viewing the Recents details
In the Recents screen, depending upon the call type, you
can view the following details of each call:
• Incoming call icon
• Outgoing call icon
• Missed call icon
• Name
• Extension number
• Time
• Date
• Duration
Note:
Duration is not available for a missed call.
1. Press Recents.
2. (Optional) To navigate through Main menu, scroll to
the following:
a. Applications, and press Select.
b. Recents, and press Select.
3. Select the call that you want to view.
4. Press Details.
The phone displays the details of the selected call.
Contacts
Adding a contact from the Recents list
Use this procedure to add a number to your Contacts list
from your call history.
1. Press Recents.
2. Scroll to the required number, and press +Contact.
3. In the First name and Last name fields, type the
relevant information.
The phone assigns the extension number to Last
name. You can remove the extension number from
this field and add other information.
4. Press Save.
Combining contacts
Use this procedure to merge the phone number of the
current contact with the existing local contact.
Ensure the Contacts list is not empty.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Scroll to the contact that you want to combine, and
press Details > More > Combine.
The select mode displays the Contacts list without the
current content.
4. To combine the current contact, scroll to the existing
contact, and press Select.
The current contact will be deleted from the Contacts
list and merged with the local contact.
Creating a local Сontacts group
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Press Groups.
4. Press NewGroup.
5. In the Enter group name field, type your group name.
6. Press Save.
Advanced features
Call forwarding to your cell phone using
EC500
Use this procedure to forward calls from your Avaya
deskphone to your personal phone.
• Ensure that the administrator activates the feature.
Contact your administrator for details.
• Ensure that the system administrator sets your
personal phone number as your destination number.
1. Press Main menu, and scroll to Features.
2. Press Select.
3. Scroll to EC500, and press Select.
Long-term acoustic exposure protection
Avaya J100 Series IP Phones have the long-term acoustic
exposure protection to prevent the users from getting
acoustic shocks. This feature reduces the loud volume of
the conversations on the phone call to permissible
acoustic limits. The user can set the permissible acoustic
limit to dynamic or predefined static values. If a dynamic
setting is selected, the feature activates itself and
gradually reduces the loud volume of the phone
conversations to prevent from reaching the damaging
decibel levels.
Long-term acoustic exposure protection feature satisfies
OSHA, ETSI and employee health safety requirements.
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