Avaya one-X 9621G Quick Reference

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Avaya 9621G/9641G/9641GS

IP Deskphones H.323 Quick

Reference

Menu options

The following image shows the menu options that are

available to you to view the current settings and configure

the required parameters on the Avaya 9621G, 9641G, and

9641GS IP deskphones.

Home

Options

Call

and

Settings

Application

Brightness

Bluetooth

Pictures

Settings

Screen and

Network

Sound

Weather

Contrast

Information

Options

Advanced

VPN

Personalized

World

Options

Settings

Ringing

Clock

Automatic

Gain

Favorites

Button

Logout

Control

Help

Cliicks

Handset

Light

Error

Browser

Equalization

Off

Tones

Phone

Touch

Backup

Screen

Restore

Cleaning

Width

About

Enable

Avaya IP

Bluetooth

Language

Deskphone

Show Quick

Touch Panel

Return to

Home Screen

Note:

Bluetooth

setup option is available on the Avaya

9641G and 9641GS IP deskphones. Your deskphone

might not display some options on your deskphone if

your administrator has not configured the options for

your extension.

Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset to

answer using handset or touch the ringing call

appearance line, or tap Answer softkey to answer

the call using the speakerphone, or press Headset

to answer using the headset.

Release 6.6.2

• If you are on another call, you might need to put the

Issue 1

active call on hold first before answering the new

May 2016

call. If the phone does automatically display the

2013-2016, Avaya, Inc.

incoming call, you can tap Ans Hold softkey or

incoming call appearance to automatically put the

first call on hold when you answer the new call.

Also, you can tap Ans Drop softkey to

automatically drop the first call when you answer

the new call.

• If you have paired a Bluetooth headset for use with

the 9641G or 9641GS deskphone, press the

Answer button on the Bluetooth headset to answer

an incoming call.

• To automatically display the Phone screen when

Go To Phone

Screen On

Calling

you receive an incoming call, set the Phone

History

Go To Phone

Screen on Ringing option to Yes.

Screen On

Ringing

Log Bridged

Go To Phone

Making a call

Calls

Screen On

Answer

Personalize

1. Lift the handset, or press Speaker or Headset (if

Display

Labels

Call Timer

applicable) or touch an idle call appearance line.

Restore

Default

Redial

Labels

2. Dial the number you want to call. If you have a favorite

icon on the Home screen for the person you want to

Visual Alerting

call, tap that icon to initiate dialing.

Audio Path

Putting a call on hold

Pair Contacts

to calls

1. If you are not active on the line you want to put on

Headset

hold, tap that line.

Signaling

2. Tap Hold.

Edit

Dialing

3. Tap Resume or the call appearance of the held call to

retrieve the call.

Transferring a call

1. Keep the call you want to transfer active and tap

Transfer from the Phone screen.

2. Dial the number to which you want to transfer the call.

3. Tap Complete to transfer the call.

Note:

The phone might display a hold timer when you

put a call on hold.

Activating call forwarding

1. Press Forward to gain access to the main Forwarding

screen.

2. Tap Call Forward.

3. Enter the destination number to which you want to

forward your calls.

4. Tap Enter or OK button.

After you enter the forwarding number, you will hear a

confirmation tone.

Using the conference feature

Setting up a conference call

1. Select any idle call appearance and dial the first

conference participant.

2. From the Phone screen, tap Conference.

3. Dial the telephone number, or call the person from the

contacts list, or call the person from the History list.

4. When the person answers, tap Join to add the person

to the existing call.

5. To add another party to the conference call, tap Add.

6. Repeat Steps 3 and 4 to add another person to the

conference call.

7. To see a list of the conference participants, tap the

Details icon on the Conference Call line and then

either:

• Tap a participant name and tap Silence to mute the

person.

• Tap a participant name and tap Drop to drop this

person from the conference call.

• Tap Refresh to refresh the conference details.

• Tap Back to exit the conference details screen and

return to the Phone screen.

To view the Details icon on the conference call, your

administrator must configure the Fe-mute and conf-

dsp feature on Communication Manager.

Contacts

Searching for a contact

1. Press Contacts.

2. With the phone on hook, use the dialpad to start

typing the name you want to search.

Keep in mind how your Contact list is set up. If you set

up your contacts as Last Name, First Name start

typing the letters of the last name. If you have set up