Broadata 1100E-TRX Manual - Page 16

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6.0 SERVICE PROCEDURE

6.1 Replacement Policy

Standard products found defective on arrival (DOA) will be

replaced, based on availability, within 24 to 48 hours anywhere

in the U.S. Please call Customer Service at 800-214-0222 for

information.

6.2 Return/Repair Service

The 1100E System contains no user serviceable components.

If you have a problem with your unit, please contact the

Customer Service Department. To facilitate our return/repair

processing please contact Broadata Communications, Inc. to

obtain a Return Material Authorization (RMA). Please include

the following information:

•

Broadata Communications, Inc.

2545 West 237th Street, Suite K

e-mail: [email protected]

Website: www.broadatacom.com

Broadata Technical Support, [email protected]

Fiber Optic HD-SDI Digital Video Transport System

Product model number

Serial Number

Complete description of problem

Hardware installation description

Torrance, CA 90505

1-800-214-0222

(310) 530-1416

(310) 530-5958 (Facsimile)

BCI 1100E User's Manual