Avaya 4620 Handling Basics - Page 2

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AVAYA 4610 & 4620 - Phone Handling Basics

Place a Call on Hold

The Hold

button will allow you to place a call on hold. This hold function will allow you to return

the handset to the phone or turn off the speakerphone without dropping the call.

To place a call on hold:

Step 1 – Press the red Hold

will change to the Hold

Step 2 – To return to the held call, press the Line

Place a Call – Use the Handset or Speakerphone

Step 1 – Lift the handset or press the Speaker

use the speaker option. The Handset

Step 2 – Wait for a dial tone; enter "9" and the outside Telephone Number or use the 5 digit

VCU extension.

Place a Call – Use a Headset

Step 1 – Connect the headset next to the handset connection on the side of the phone.

Step 2 – Press the Headset

Headset

Step 3 – Press the Line

Step 4 – Enter "9" and the outside Telephone Number or use the 5 digit VCU extension.

Step 5 – Press the Drop

Redial Last Number Call

Step 1 – Press the Redial

Transfer a Call

Transferring a call can only be done with a maximum of two calls on your phone. The third line must

remain open to process the transfer.

To Transfer a Call:

Step 1 – While on an active call, press the Transfer

placed on hold.

Step 2 – The second line will activate and you will hear a dial tone. Dial the number to which you

wish to transfer the call.

Step 3 – Hang up if you do not want to announce the call.

Step 4 – If you wish to announce the call before transferring, wait for the party to answer and inform

the party you are transferring a call, and hang up.

Step 5 – If there is no answer or you misdialed, press the Drop

the Line

VCUnet - VCU Technology Services

www.ephones.vcu.edu

button while you are on an active call. The icon on the current call

icon.

button to activate the headset. A red light beside the

button will indicate the headset is active.

softkey to access the dial tone.

button to disconnect call.

button to redial the last number dialed.

softkey to return to the held call and repeat Step 1-4 to initiate the transfer.

softkey associated with the held call.

button if you wish to

icon will appear on the display screen.

button. The active call is automatically

button to clear the call. Press

Problem Calls: 828-2227

Updated: 9/26/07