Avaya 9641GS Quick Reference

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Avaya 9621G/9641G/9641GS

IP Deskphones H.323 Quick

Reference

Menu options

The following image shows the menu options that are

available to you to view the current settings and configure

the required parameters on the Avaya 9621G, 9641G, and

9641GS IP deskphones.

Home

Page

Options

Call

Settings

Application

Bluetooth

Pictures

Settings

Setup

Screen &

Network

Sound

Weather

Information

Options

World

VPN

Advanced

Clock

Settings

Options

Favorites

Logout

Automatic

Help

Gain

Control

Light

Browser

Off

Headset

Equalization

Touch

Screen

Cleaning

About

Avaya IP

Deskphone

Note:

Bluetooth setup option is available on the Avaya

9641G and 9641GS IP deskphones. Your deskphone

might not display some options on your deskphone if

your administrator has not configured the options for

your extension.

Answering and making a call

Answering a call

Answer an incoming call in one of the following ways:

• If you are not on another call, lift the handset, touch

the ringing call appearance line, tap Answer

DRAFT—November 13, 2014—4:11 AM (UTC)

softkey to answer the call using the speakerphone,

or press Headset to answer using the headset.

• If you are on another call, you might need to put the

active call on hold first before answering the new

call. If the phone does automatically display the

incoming call, you can tap Ans Hold softkey or

incoming call appearance to automatically put the

first call on hold when you answer the new call.

Also, you can tap Ans Drop softkey to

automatically drop the first call when you answer

the new call.

Release 6.6

• If you have paired a Bluetooth headset for use with

November 2014

the 9641G or 9641GS deskphone, press the

Answer button on the Bluetooth headset to answer

an incoming call .

• To automatically display the Phone screen when

you receive an incoming call, set the Phone

Screen on Ringing option to Yes.

Making a call

1. Lift the handset, or press Speaker or Headset (if

applicable) or touch an idle call appearance line.

2. Dial the number you want to call. If you have a favorite

Go to Phone

Screen On

icon on the Home screen for the person you want to

Calling

call, tap that icon to initiate dialing.

Go To Phone

Brightness

Screen On

History

Ringing

Putting a call on hold

Go To Phone

Log

Screen On

Bridged

Contrast

Answer

Calls

1. If you are not active on the line you want to put on

Personalized

Display

Personalized

hold, tap that line.

Button

Call Timer

Ringing

Labels

2. Tap Hold.

Restore

Button

Redial

Default

Clicks

Labels

Visual

Error

Alerting

Tones

Phone

Audio

Screen

Path

3. Tap Resume or the call appearance of the held call to

Width

retrieve the call.

Pair Contacts

To Calls

Transferring a call

1. Keep the call you want to transfer active and tap

Transfer from the Phone screen.

2. Dial the number to which you want to transfer the call.

3. Tap Complete to transfer the call.

Activating call forwarding

1. Press Forward to gain access to the main Forwarding

screen.

2. Tap Call Forward.

3. Enter the destination number to which you want to

forward your calls.

4. Tap Enter.

After you enter the forwarding number, you hear a

confirmation tone.

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

Note:

The phone might display a hold timer when you

put a call on hold.

Using the conference feature

Setting up a conference call

1. Select any idle call appearance and dial the first

conference participant.

2. From the Phone screen, tap Conference.

3. Dial the telephone number, or call the person from the

contacts list, or call the person from the History list.

4. When the person answers, tap Join to add the person

to the existing call.

5. To add another party to the conference call, tap Add.

6. Repeat Steps 3 and 4 to add another person to the

conference call.

7. To see a list of the conference participants, tap the

Details icon on the Conference Call line and then

either:

• Tap a participant name and tap Silence to mute the

person.

• Tap a participant name and tap Drop to drop this

person from the conference call.

• Tap Refresh to refresh the conference details.

• Tap Back to exit the conference details screen and

return to the Phone screen.

Contacts

Searching for a contact

1. Press Contacts.

2. With the phone on hook, use the dialpad to start

typing the name you want to search.

Keep in mind how your Contact list is set up. If you set

up your contacts as Last Name, First Name start

typing the letters of the last name. If you have set up

your Contacts using a different scheme, type the most

likely letter(s) that would match the contact you want

to find.

3. When you see the contact you can:

• Tap the phone number of the contact to dial, or

• Tap the Details button next to the contact's phone

number to select a different phone number or see

detail information about this contact.

Calling a person from the contacts list

1. Press Contacts.

2. Find the contact that you want to call by typing the

name of the person as listed.