Avaya Aura Quick Reference

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LEDs

Table 1: Call appearance button LEDs

LED

Steady green

Call appearance is active.

Slow blinking green

Call appearance is ringing.

Fast blinking green

Call appearance is on hold.

Very fast blinking green

Conference or Transfer is pending.

Steady red

Call appearance is selected and will be used when you go

off-hook. It remains steady red while you use the call

appearance.

Off

Call appearance is available.

Table 2: Feature button LEDs

LED

Steady green

Feature is active.

Blinking green

Feature is pending (request is being processed and not

immediately available).

Blinking red

Feature is shown on the phone display.

Off

Feature is not active.

Scrolling and navigation

A navigation icon appears in the phone display to indicate that you can scroll to more options or

information. Use the right and left navigation arrows to go to other screens or to move the cursor

right or left when entering text. When you scroll to a line on the display, that line is selected.

For color phones, the selected line is highlighted in yellow with black letters. For non-color phones,

the selected line is highlighted in black with white letters. The softkey labels will change according to

the options available for the selected line. The OK button is a shortcut for the default action. For

example, when you select an entry in your contacts list, pressing the OK button places a call to that

person.

Answering and making a call

Answering a call

• If you are not on another call, do one of the following:

- Lift the handset.

- Press the call appearance button whose green LED flashes for the incoming call.

- Press the Speaker button to answer using the speakerphone.

- Press the Headset button to answer using the headset.

- If you are using a wireless headset, press the ON button.

• If you are on another call, press the call appearance button whose green LED flashes for the

incoming call.

Making a call

1. Do one of the following:

• Lift the handset.

• Press the Speaker button.

• Press the Headset button.

Description

• Press an available call appearance button.

2. Dial the number you want to call.

Putting a call on hold

1. Press the Hold button to put your active call on hold.

2. To resume the call, press the call appearance button for the call on hold.

Transferring a call

1. If the call you want to transfer is not your active call, press the call appearance button for the

call you want to transfer.

2. Press the Transfer button.

3. Dial the telephone number, call the person from the contacts list, or call the person from the

call log.

4. Press the Transfer button to transfer the call.

Conference calls

Making a conference call

1. While active on a call, press the Conference button.

2. Do one of the following:

• Dial the telephone number.

• Call the person from the contacts list.

• Call the person from the call log.

3. Press the Conference button to add the person to the existing call.

Adding a person on hold to a conference call

1. Select the call appearance button for your active conference call.

2. Press the Conference button.

3. Press the call appearance button of the call on hold.

Be sure not to choose the call appearance button for the call that is on soft hold.

4. Press the Conference button again to add the person to the conference call.

Dropping the last person added from a conference call

While active on a conference call, press the Drop button.

Advanced telephone features

The features that are available to you depend on what your administrator has assigned to your

telephone. A few of the most commonly administered features are explained below. For more

information about all the features that are available for your extension, contact your system

administrator.

Forwarding a call

1. To turn call forwarding on, press the CFrwd feature button.

You hear a dial tone prompting you to dial the forwarding number.

2. Dial the number you want to forward your calls to.

After you dial the number, you hear a confirmation tone.

3. To turn call forwarding off, press the CFrwd feature button.

The green LED next to the feature button turns off.

Send all calls

• To send all calls to coverage, press the SAC feature button.

• To turn the feature off, press the SAC feature button.

Calling a person from the corporate directory

1. Press the Directory feature button.

2. Use the dialpad keys to start spelling the last name of the person you want to call.