Note: Depending on your operating system, access the Paper
menu using Local Printer Settings Utility or Printer Settings.
•
Store paper according to manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
•
When Jam Assist is set to On, the printer automatically flushes
blank pages or pages with partial prints to the standard bin after
a jammed page has been cleared. Check your printed output
stack for discarded pages.
•
When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, the Auto setting does not guarantee
that the page will print.
1
6
5
3
4
Area
Printer control
What to do
panel message
1
Standard bin
[x]‑page jam, clear
Remove the jammed
standard
paper.
bin. [20y.xx]
2
Rear door
[x]‑page jam, open
Open the rear door, and
rear door. [20y.xx]
then remove the
jammed paper.
Area
Printer control
panel message
3
Tray 1
[x]‑page jam,
remove tray 1 to
clear
duplex. [23y.xx]
4
Tray [x]
[x]‑page jam,
remove tray
[x]. [24y.xx]
5
Multipurpose
[x]‑page jam, clear
feeder
manual
feeder. [250.xx]
6
Front door
[x]‑page jam, open
front door. [20y.xx]
2
What to do
Pull tray 1 completely
out, then push the front
duplex flap down, and
then remove the
jammed paper.
Note: You may need to
open the rear door to
clear some 23y.xx
paper jams.
Pull the indicated tray
out, and then remove
the jammed paper.
Remove all paper from
the multipurpose
feeder, and then
remove the jammed
paper.
Open the front door,
then remove the toner
cartridge, imaging unit,
and jammed paper.
13
[x]‑page jam, open front door. [20y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
the surface to cool before touching it.
1
Press the button on the right side of the printer, and then open the
front door.
2
2
Pull out the toner cartridge using the handle.
1
Print Page