Avaya IP Office (R3.0) User Manual - Page 10
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Page 10 - Diverting Calls
Diverting Calls
You can divert your calls to another extension. In the examples below N is the
extension to which you want your calls diverted. Note that, if you do not answer calls at
the temporary extension, they are forwarded to your own voicemail or call forwarding
number.
At another extension:
•
•
At your own extension:
•
•
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your
exceptions list:
•
•
•
Note: Your callers, other than your exceptions, either hear busy tone or are re-
Voicemail
Where your system has voicemail support and has been installed:
•
•
Your voicemail may be set up to deliver your messages by calling you whenever you
hang up: this feature is known as Voicemail Ringback.
•
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours (this is
fixed for Voicemail Lite, but can be varied by your System Administrator if your IP
Office is equipped with VoicemailPro).
You can collect your voicemail from another extension by using the PIN your System
Administrator has set up for you. You can collect your messages if you are out of the
office, by either dialing from a number that has been registered for the purpose or by
dialing your extension number and PIN when prompted. If validation is successful, then
dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is
diverted if the caller dials 0, and your email address if your voicemail and email are
integrated.
Page 10 - System Features
Diverting Calls
*12*N# from the extension you are temporarily using.
*13*N# to re-direct the calls back to your own extension, before you return to it.
*14*N# from your own extension.
*14*# to cancel either feature from your own extension.
To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off
dial *09.
*10*N# to add a number to the exception list.
*11*N# to delete a number from the exception list.
directed to your voicemail.
To switch voicemail on dial *18, to switch it off dial *19.
To retrieve your voicemail, use the code *17.
To turn Voicemail Ringback on dial *48; to turn it off dial *49.
IP Office (R3.0) 4602 User's Guide
40DHB0002UKFJ – Issue 1 (7th February 2005)
System Features