Avaya IP Office 2402 User Manual - Page 5

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Avaya IP Office 2402 User Manual

Call Appearance Keys

The main call handling screen contains two buttons set as 'Call Appearance' keys.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP
Office Key and Lamp Operation manual.
CAUTIONS:
1. Having two Call Appearance keys is very useful. When holding a call you can answer/make
another call and then switch between calls or transfer or conference. If you are set to receive call
waiting indication, the waiting call is shown against the next call appearance key.
2. Although your System Administrator can replace the Call Appearance Keys
functions, this would severely restrict the use of features such as conference and transfer. It is for
these reasons that it is strongly recommended that all Call Appearance keys remain at their
default settings.

Call Appearance Key Icons

The icons displayed against the Call Appearance Keys allow you to determine the status (for example,
on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.
Incoming Call:
•
A
symbol next to a call appearance key indicates an incoming call. Pressing the adjacent
/
key answers the call and puts any other current call on hold.
Connected:
•
A symbol next to a call appearance key indicates that it is the currently connected call. The
caller's telephone number (if available) is also shown.
On Hold:
•
Pressing
Hold or the adjacent
appearance key indicate a call on hold and an H is also shown on the display.
•
Pressing the adjacent
5402/2402 Phone User Guide
IP Office
key puts the call on hold, a
key takes the call off hold.
The Telephone
/
with other
symbol next to a call
Issue 2d (10th October 2005)
Page 5