Avaya IP Office 2402 User Manual - Page 12
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2402/5402 User Guide
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
hold the first call and answer the second call.
To put an existing call on hold:
2. Press
Hold. The symbol changes to
2. To answer the second call, press the Call Appearance button with
changes to ; showing that the line is connected.
To return to the held call:
2. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with
Notes
After hold timeout (defined by your system administrator), you are reminded that you have a call
on hold by
If the system feature AutoHold is on (consult your system administrator) then you can hold an
active call ( ) by pressing the second call's ( ). If AutoHold is off, then pressing the second call's
( ) will drop the first call.
To transfer a held call, see Transfer.
Transfer
The Transfer feature allows you to transfer a call from your phone to another extension or outside
number. Two call appearance keys are required for the Transfer feature.
To transfer the current call to another extension:
3. With a call in progress, press
3. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
To transfer the call without announcing it, press
complete.
or
To announce the call before transferring it, wait for the called party to answer. If the called
party is willing to accept the call, press
or
If the called party does not wish to accept the call, press
call, press the Call Appearance button with
or
If the line is busy or if there is no answer, press
the Call Appearance button with
2402 and 5402 User Guide
IP Office 3.2
changing for a few moments to
; showing that the line is on hold.
and the phone ringing.
Transfer.
Transfer again to complete the transfer.
against it.
Drop. To return to the held call, press
against it.
against it. The symbol
against it.
Transfer again. The transfer is
Drop. To return to the held
[15-601075] Issue [11] (5 June 2006)
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