Avaya IP Office 5602 User Manual - Page 8

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5602 User

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can

then Hold the first call and answer the second call.

To put an existing call on hold:

1. Press

Hold or the

changes to

; showing that the line is on hold.

2. Answer the second call by pressing the Call Appearance button with the

symbol changes to ; showing that the line is connected.

To return to the held call:

1. If you have a call in progress, then first put that call on hold as above.

2. To retrieve a held call, simply press the Call Appearance button with the

Notes:

1. After a pre-set time (defined by your System Administrator), you are reminded that you have a

call on hold by the

2. If the system feature AutoHold is on (consult your System Administrator) then you can hold an

active call ( ) by pressing the second call's Call Appearance button ( ). If AutoHold is off, then

pressing the second call's Call Appearance button ( ) will drop the first call.

3. To transfer a held call see Transfer.

5602/4602 Phone User Guide

IP Office

Call Appearance button with the symbol against it. The symbol

hold icon changing for a few moments to

symbol against it. The

against it.

and the phone ringing.

Issue 2b (20th July 2005)

Page 8