AlkaWay Ultrastream Undersink Kit Installation Manual - Page 10

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Troubleshooting

Slow or No Water Flow

• Check the blue/white tap under the base of the UltraStream. Adjust the

blue tap so that it is in-line with the inlet hose (the fully open position).

• Do you have any pre-filters attached? If so, remove the hose from the

bottom of the UltraStream and make sure you are getting water flow.

• Make sure the hoses aren't kinked or twisted.

• If your UltraStream is slowly reducing in flow, it may be that it is nearing its

end of use.

• Your filter might be blocked and needs to be replaced (high sediment

water may require a special sediment pre-filter to preserve your

UltraStream filter's life).

Leaking Water From Connectors

• Remove to tube for the Quick Connect connector and re-cut ends.

• Try pushing the tube further into Quick Connect fitting (see handy tips

page 3).

UltraStream Spurts

• This is due to the hydrogen infused in the water. This water is the best to

drink.

Dripping UltraStream

• When water is in contact with the filter media it creates molecular

hydrogen in the water. Some hydrogen will leave the water as a gas

when the filter is not in use, and this gas may push a little water out of

the UltraStream, producing a drip. This drip will usually slow down and

stop within a couple of weeks. Remember this is not a leak, it is simply an

effect of excess molecular hydrogen production.

Leaking From the UltraStream Faucet

• Over time and repeated use, the faucet's internal mechanism may

become loose. There is a simple fix. Visit our support page for a video on

how it is done www.alkaway.com.au/support/.

No pH Reading

• You need to use liquid pH Reagent similar to what was supplied with your

UltraStream. pH strips or Litmus paper will not give you a correct reading.

• pH Reagent might be out of date or stored incorrectly.

• It might be time to replace your filter.