Brother MFC-J497DW Reference Manual - Page 17

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Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• The ink cartridges are installed correctly.

• The Scanner Cover and the Jam Clear Cover are fully closed.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer, or the wireless

connection is set up on both the machine and your computer.

• (For network models) The access point (for wireless), router, or hub is turned on and its link

button is blinking.

To find the error and the solution, check the LCD or the machine's status in Status Monitor on

your computer.

Using the LCD

1. Follow the messages on the LCD.

2. See the instructions in the following Error

and Maintenance Messages table.

3. If you cannot resolve the error, see the

Online User's Guide: Error and Maintenance

Messages.

Using the Status Monitor

• Double-click the

• Each color of the icon indicates the

machine's status.

• Click the Troubleshooting button to

access Brother's troubleshooting website.

icon in the task tray.